OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

 

 

OPENTEXT

 

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

YOUR IMPACT

 

As a Premium Support Engineer at OpenText, you will be the primary technical liaison for strategic accounts, specializing in NetIQ Identity and Access Management (IAM) solutions. Leverage deep customer environment knowledge to accelerate issue resolution and enhance service delivery. Build trust through proactive support, personalized engagement, and strategic problem-solving—driving long-term customer satisfaction and operational success.

 

WHAT THE ROLE OFFERS

 

Deliver expert-level support to premium enterprise clients, solving deeply complex technical challenges that impact critical business operations.Operate as a trusted technical advisor, fostering long-term customer success and reinforcing confidence in paid support offerings.Deepen your expertise in enterprise systems and emerging technologies, with high-touch exposure to innovative platforms and tools.Gain strategic visibility by managing escalations and high-priority incidents, influencing system reliability and customer satisfaction at scale.Play a direct role in customer retention and revenue impact, supporting renewals and expanding value through stellar service delivery.Mentor peers and contribute to internal knowledge leadership, shaping the standards and capabilities of a global support organization.Ensure SLA compliance and drive service excellence, becoming a cornerstone of risk mitigation and operational trust for top-tier clients

 

WHAT YOU NEED TO SUCCEED

 

Demonstrated excellence in communication, with a clear and authoritative presence during high-pressure technical escalations.Proactive and customer-focused approach, known for going above and beyond to deliver exceptional service and support.Steady, analytical mindset with proven expertise in diagnosing and resolving complex issues efficiently and effectively.Advanced knowledge of NetIQ IAM products: Identity Manager, Access Manager, Identity Governance, eDirectory, SSPR, Advanced Authentication, Privileged Access Manager.At least 12+ exp in NetIQ IAM products.Familiarity with the following would be advantageous:Windows and Linux administrationAdvanced networking knowledge: TCP/IP, Firewalls, Proxy serversBasic understanding of databases (PostgreSQL, Oracle, MS SQL Server)Basic understanding of web technologies (HTTP/SSL/web servers)Cloud experience: AWS and Azure specificallyContainers experience: Docker/Kubernetes or any of the open-source alternativesPython, Java and Shell scripting.

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.