Summary of Position:

We are seeking a skilled and proactive Client Virtualization Engineer to design, implement, and support virtual desktop infrastructure (VDI) solutions using Omnissa Horizon. The ideal candidate will have hands-on experience managing both persistent and non-persistent desktop images, leveraging Microsoft FSLogix for profile management, and utilizing ControlUp for performance monitoring and optimization.

Key Responsibilities:

Design, deploy, and maintain Omnissa Horizon environments to support enterprise-level virtual desktop infrastructureManage and optimize persistent and non-persistent images, ensuring performance, security, and scalabilityImplement and support Microsoft FSLogix for user profile management and seamless user experienceManagement and design of AppVolumes for applying applications to virtual desktopMonitor and troubleshoot VDI performance using ControlUp, identifying and resolving issues proactivelyCollaborate with cross-functional teams to ensure VDI solutions align with business and security requirementsCollaborate with Operational team on ensuring platform stability and uptime.Define and track key performance indicators such as uptime, login times, and ticket resolution time.Maintain comprehensive runbooks and change logs to support operational continuity.Automate image creation, patching, and deployment processes to streamline operationsProvide Tier 3 engineering support for VDI-related incidents and service requestsMaintain documentation for configurations, procedures, and best practicesForecast resource needs and perform capacity planning to ensure scalability of the VDI environment.Conduct proactive performance tuning and resource optimization.Plan and execute lifecycle upgrades of the VDI platform including Horizon, FSLogix, and AppVolumes.Participate in disaster recovery planning and testing for VDI infrastructure.Ensure compliance with security policies including image hardening, MFA, and encryption.Identify and implement improvements to enhance user experience and reduce operational costs.Evaluate trending technologies and alternatives for VDI solutions.Contribute to hybrid VDI strategies including Horizon Cloud on Azure or AWS.

Key Requirements/Minimum Qualifications:

Proven experience with Omnissa (VMware) Horizon (Cloud or On-Prem)Total Exp of 7-10 years.Strong knowledge of Microsoft FSLogix and Windows user profile managementExperience with ControlUp or similar VDI monitoring toolsExperience with AppVolumesKnowledge of network design including load balancing and dnsProficiency in managing Windows 10/11 virtual desktops and server OSFamiliarity with Active Directory, Group Policy, and Microsoft Entra ID (Azure AD)Scripting skills (PowerShell preferred) for automation and troubleshootingExcellent problem-solving and communication skillsExcellent documentation skills

Preferred Qualifications

VMware certifications (e.g., VCP-DTM).Experience with Azure Virtual Desktop (AVD) is a plusKnowledge of application layering and packaging toolsFamiliarity with ITIL practices and service management tools

Work hours: 3 PM to 12 AM IST

Relocation assistance: Yes

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