Our HR Shared Services team helps shape experiences that maximize the potential of our people. Our outsourced HR Connect Channels team empowers employee success through expert human-assisted support for employee questions.

We are seeking an experienced and highly motivated Principal HR Operations / Channels Manager. This critical role will be responsible for managing our relationship with an outsourced service provider delivering 24/7 employee support. The ideal candidate will have a strong background in managing similar partnerships, preferably within large, complex organizations, and possess the ability to effectively hold our partner accountable for delivering exceptional service.