**Job Description:** Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. AT&T is looking for a Lead Software Engineer based in Mexico City. In this role, you will spearhead the design, development, and delivery of diverse technology projects. This role will be central to driving a contact center transformation project, among other strategic initiatives at AT&T. The ideal candidate will lead a multidisciplinary scrum team, ensuring technical excellence, architectural integrity, and seamless integration with internal and third-party systems such as Salesforce and ServiceNow. You will collaborate closely with product managers, architects, and stakeholders to translate business needs into robust technical solutions while fostering a culture of innovation, quality, and continuous improvement. **What you will do:** + Lead the architecture, design, coding, testing, and deployment of diverse software applications spanning backend, frontend, and cloud platforms. + Guide the engineering team to adopt best practices in software development, quality assurance, automation, and security. + Collaborate cross-functionally to align technical strategies with organizational goals and ensure timely delivery of impactful software. + Promote DevOps practices, including CI/CD pipelines, automated testing, and infrastructure as code, to streamline delivery and operations. + Mentor engineers to develop their skills and grow within a collaborative, agile environment. + Identify and mitigate technical risks, optimize system performance, and maintain compliance with security standards. + Lead technical documentation efforts and maintain clear communication with all project stakeholders. **What you will need:** + Proficient in Python and backend development. + Java proficiency. + Experience with Azure App Services or other cloud services. + Skilled in microservices architecture and RESTful API design. + Familiar with integrating third-party APIs like ServiceNow and Salesforce. + Knowledge of databases (SQL and NoSQL) and DevOps practices. + Desired but not required: Experience with contact center technologies, Google CES, IVR, chat automation/intelligence. + Desired but not required: Experience implementing Generative AI/AI in technical solutions. **Non-Technical Skills:** + Strong leadership and team mentorship abilities, with experience managing or guiding engineering teams. + Excellent communication skills, capable of bridging technical and non-technical audiences. + Strategic thinker with a customer-centric mindset and problem-solving orientation. + Committed to continuous learning and fostering an agile, growth mindset culture. + Effective at managing multiple priorities and driving projects to successful completion. **What you will bring:** + Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field. + Minimum of 5 years of professional software development experience, including at least 2 years in a technical leadership or lead engineer role. + Proven ability to design and deliver complex software solutions across multiple technology domains and platforms. + Experience working within Agile methodologies such as Scrum or Kanban. + Fully bilingual: must speak, read, and write in Spanish and English. + This position is hybrid, and you may be expected to go into an office 1–3 times per week. **Joining our team comes with amazing perks and benefits:** + Life Insurance + Major Medical Expenses + Minor Medical Expenses + Monthly Grocery Vouchers: MXN $3,146 + Monthly Restaurant Vouchers: MXN $2,517 + Savings Fund + 30 days of Christmas Bonus + Employee discounts up to 50% off on eligible AT&T mobility plans and accessories **Ready to join our team? Apply today!** **Weekly Hours:** 40 **Time Type:** Regular **Location:** Naucalpan De Juarez, Estado de Mexico, Mexico It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status