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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking an experienced Principal Enterprise Architect to drive customer growth and solution confidence through pre-sales customer engagements. Enterprise Architects demonstrate deep knowledge of Salesforce technologies while also understanding our customer’s architecture landscape to deliver world class future state architecture visions and strategic roadmaps that drive business value. The primary responsibility of this individual is to support account growth aligned with Sales leaders through customer-facing engagements & scalable programs.

The ideal candidate will work cross-functionally with sales, solutions, go-to-market, product management and partners to accelerate the strategic selling efforts on prioritized accounts. A key aspect of this role is helping to define the future of work as Salesforce customers adopt data excellence and agentic AI into their business. This involves:

Staying current with emerging technology trends and their business implications

Possessing a strong business acumen

Building customer architectures on Salesforce’s deeply unified platform leveraging Agentforce and Data Cloud

Guiding customers through digital transformation initiatives

Creating innovative architectures that leverage Salesforce's latest capabilities
 

Your Responsibilities:

Customer-Centric Expertise: Engage with clients as a Salesforce customer 360 architect expert. Leverage your understanding to craft architectures that meet your customer’s unique needs and cater to their long term business goals. Travel to customer engagements is around 30%.

Technical Leadership: Harness your broad knowledge in applications, systems, AI, data, integration, security, cloud computing, analytics, and process automation to guide clients through their transformational journeys. Determine which Salesforce technologies to leverage in a customer's architecture landscape.

Innovative Solutions: Determine the best Salesforce and third-party technologies to integrate into customer architectures, based upon product knowledge, standard EA frameworks, and Salesforce EA methodologies.

Industry Focus: Leverage your deep industry experience to build credibility with your customers and understand their unique requirements
 

Your Impact:

Trusted Advisor: Build strong relationships with key sponsors and stakeholders including IT leaders and Chief Architects; guiding their selection, implementation approaches and value realization from Salesforce solutions.

Secure Trust: Earn the confidence of prospects and customers by demonstrating a deep understanding of their business strategy, customer experiences, technology landscape and industry requirements.

Engagement and Enablement: Conduct executive interviews, architecture and technical workshops, ensuring customers are well-equipped to leverage Salesforce technology effectively.

Cross-Functional Collaboration: Work closely with various Salesforce teams, including account executives, solution engineers, cloud specialists, professional services and industry advisors to drive impactful customer engagements.
 

Minimum Qualifications:

10+ years experience in either software, system or enterprise architecture disciplines

Excellent communication and presentation skills; dynamic in presenting ideas to clients and prospective clients from Chief Architect to VP

Multi-cloud Salesforce experience and the ability to whiteboard Salesforce architecture.

Demonstrated success building architectural visions for clients or internally within an organization.

Solid understanding of the architectural principles of cloud based platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure, etc.

Solid understanding of AI technologies and enterprise data strategies

Solid understanding of typical systems that are in use today from mainframes to cloud and everything in between

Solid understanding of enterprise application integration, workflow and process orchestration

Solid understanding of the security processes, standards & issues involved in multi-tier cloud or hybrid applications
 

Preferred Qualifications:

Understanding of regional and vertical data privacy and compliance requirements

Proficiency with solution selling and design thinking principles

Salesforce Certifications

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.