Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal Enterprise Architect

Principal Enterprise Architect – GCD&C CX Technology
Overview
Mastercard’s Global Customer Delivery & Care (GCD&C) organization delivers world-class B2B and B2C customer experiences across multiple service channels. As part of the Customer Experience (CX) Technology team, we leverage modern software and Agile practices to develop self-service and automated solutions that are scalable, secure, and customer-centric.
We are looking for a Principal Enterprise Architect to lead the architecture of strategic initiatives within CX Technology. This individual will play a key role in designing scalable and reliable customer engagement platforms, collaborating closely with engineering, product, and security teams to ensure architectural integrity and business alignment.
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Role Responsibilities
As a Principal Enterprise Architect, you will:
•\tLead high-level architecture efforts for strategic CX Technology programs, defining the solution context, dependencies, and interactions across systems.
•\tPartner with Solution Architects to architect and design complex, scalable solutions that power customer interactions across digital and assisted channels.
•\tdGuide and mentor engineering teams, providing architectural oversight and ensuring adherence to Mastercard's security and engineering standards.
•\tPartner with product owners and business stakeholders to understand requirements and translate them into technical strategies.
•\tConduct architecture reviews and maintain up-to-date end-to-end interaction flow documentation across customer-facing services.
•\tSimplify and modernize existing architectures to improve scalability, performance, and operational efficiency.
•\tChampion engineering excellence through hands-on design contributions and collaborative leadership.
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Key Responsibilities within GCD&C CX Technology
•\tDevelop and maintain the enterprise architecture strategy and roadmap for CX Technology, aligning solutions with Mastercard’s overall business objectives and technology standards.
•\tDefine architectural principles, patterns, and standards that guide the design and evolution of CX platforms, including Support Case Management, Technical Resource Center, and other critical systems.
•\tPartner with business and technology leaders to translate strategic goals into actionable architecture frameworks and ensure consistency across products, platforms, and services.
•\tProvide governance oversight by leading architecture review forums, ensuring solutions adhere to Mastercard’s enterprise architecture standards, policies, and risk management practices.
•\tDrive enterprise-wide simplification, standardization, and reuse of technology capabilities to optimize operational efficiency and support scalable, sustainable growth.
•\tCollaborate with application architects, solution architects, and engineering teams to ensure architectural integrity, security compliance, and long-term viability of technology solutions.
•\tChampion a culture of architectural excellence by fostering collaboration, knowledge sharing, and continuous improvement within CX Technology and across Mastercard.
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About You
Technical Expertise:
•\tComfortable navigating ambiguity, with the ability to synthesize diverse perspectives, distill complex challenges, and frame the \"art of the possible\"—without getting mired in tactical details or execution minutiae.
•\tStrong ability to communicate complex architectural concepts and trade-offs to executive, technical, and non-technical stakeholders.
•\tDeep understanding of Platform-as-a-Service (PaaS) architectures and experience designing for cloud-native environments using tools such as API gateways, web/application servers, and load balancers.
•\tDemonstrated experience in full-stack engineering with emphasis on front-end frameworks like React or Angular.
•\tExpertise in designing and guiding large-scale software programs using SAFe Agile methodologies.
•\tProficiency in leading software planning, estimation, and setting technical direction for distributed teams.
•\tSkilled at reducing deployment complexity through standardization, automation, and ephemeral infrastructure design.
Qualifications:
•\t7+ years of hands-on architecture experience in designing web-based enterprise applications.
•\tProven track record of engineering leadership and delivering technology solutions in a fast-paced, global environment.
•\tStrong organizational, interpersonal, and influencing skills, with a collaborative mindset.
•\tExperience using customer and usability feedback to drive continuous product and platform improvements.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.