Principal Engineer - GBS IND Chennai, India;Madhapur, Hyderabad **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview** Enterprise Technology team provides technology solutions to support the Chief Administrative Office, Internal Technology and Global Human Resources Organizations. The key functions performed are master planning, vendor management, business engagement, application design & development, and application life-cycle planning. The CAO Group is responsible for strategic and operational priorities that support our company's eight lines of business for EEDAT **Job Description** Candidate will design and develop applications for Real Time Communications systems, specifically automated provisioning, as well as customer facing productivity tools. The role requires experience in all aspects of software development, as well as a proven track record of development of enterprise solutions. Candidate will be required to produce detailed, low level technical designs for implementation by support teams while ensuring all solutions seamlessly integrate with other voice technologies (i.e. Trader Voice, enterprise voice, mobile, Session Management, Contact Center, and Middleware). Collaborate with internal and external subject matter experts, including line of business, business technology teams, operational support teams, various technology organizations, and vendors to develop and support design of Voice Recording solutions. Responsible for adhering to, owning, updating, and creating necessary security standards. Ownership of controls to ensure platform operates efficiently and flawlessly. **Responsibilities*** + Real Time Communication application objectives by analyzing user requirements; envisioning system features and functionality. + Designs and develops user interfaces to Real Time Communication applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests. + Creates automated provisioning applications for use within financial and banking industry. + Completes Real Time Communication applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms. + Supports users by developing documentation and assistance tools. + Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to Real Time Communications environment. **Requirements*** **Education*** + B.E/B.Tech/ M.C.A/M.Sc **Certifications If Any: NA** **Experience Range:** + **15 to 20 Years** **Foundational Skills*** + At least 18+ years of hands-on experience in application development Java Stack – not limited Core Java, J2EE and Restful Services. Should drive a bigger portfolio of multiple Java projects technically. + Expertise in Javascript, Node JS, Springand J2EE designpatterns, SQL, various Databases, Server-side RESTful web services, CI/CD tools and pipelines. + Proficiency in Unified Communications Platforms, Middleware Communication platforms, micro services design, application security, high availability design, distributed systems, Spring Security and multi-threaded programming + Experience in CSS3, Bootstrap/JQuery, AngularJS, JUnit Framework Jenkins automation framework + Specific knowledge and proven track record of software development + Experience in all aspects of System Development Lifecycle + Understanding of a large-scale Enterprise-level applications infrastructure + Self-starter, critical thinker with proven ability to deal with granular requirements yet see things holistically and strategically + Effectively contribute to design and development of solutions through the entire product lifecycle + Effective at time management so as to deliver quality solutions on time + Strong troubleshooting and problem-solving skills + Ability to shift and pivot with changing responsibilities + Strong interpersonal skills with excellent verbal and written communication, able to communicate effectively to senior leadership + Comfortable sharing ideas and concepts in a highly collaborative team + Have strong experience with Agile process methodologies + English Speaking/Writing + Excellent written and verbal skills + Strong dedication to quality customer service + Excellent analytical and problem-solving skills. + Exceptional organizational and analytical skills with high attention to detail + Possess a personal sense of urgency and the ability to handle a fast-paced environment **Desired Skills** + Experience in CTI APIs, including TSAPI, JTAPI, Lync UCWA, HTML5 + Experience in different Design Patterns, Messaging Queues, DevOps (Ansible, Jenkins, Maven), Splunk **Work Timings*** 1:00 PM to 10:00 PM **Job Location*** Chennai & Hyderabad Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.