The Azure Customer Reliability Engineering (CRE) team has combined a customer-first and engineering minded approach where we strive to design the complete customer experience from end-to-end. As part of Azure, we consistently innovate and create new solutions to solve some of our most strategic and challenging problems.  

This Role will be accountable for improving customer experience on Azure including first party services. The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services, Deep understanding of Azure Services and their inter dependencies, and work directly with customers and first parties, Customer Support, Livesite Teams, and other engineering teams. You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers’ needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience.

We are looking for Principal Customer Experience Engineer to join our team.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.