Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Principal Consultant-Implementation Manager, SFDC
In this role you will be responsible for simplifying complex IT Systems solutions for customers in all industries, understanding how to structure a process capture and process improvement initiative and how to facilitate the client through a pragmatic decision-making process.
Responsibilities
Lead implementation projects and be completely accountable for all aspects.
Develop and review the project plan, milestones, and delivery.
Lead solution discussion for Solution architect
Interact with project stakeholders and manage expectations
Preparation of Functional requirement document and closure with all stakeholders
Ensure application documentation is as per standard
Suggest improvements in system development
Guide technical leads and developers
Team handling and issue resolution
Identifying issues, risks and benefits from the existing (as-is) and proposed (to-be) solutions and outlining their impact on business.
Being involved in implementation, training and testing of the solutions
Supporting business transition and helping to establish change
Building relationships with customers at ground level and mid management level, to help manage the account, with support from the Program/Implementation Manager/Lead.
Qualifications we seek in you
Minimum Qualifications
Experience in Operational excellence related projects.
Experience in complicated software projects.
Relevant experience in the FA domain
Project Management knowledge including working on tools like MS projects etc.
Must have strong domain and operations experience in OTC domain
Excellent MS office skills
Working knowledge of ERPs like Oracle, SAP
Good verbal and written communication skills, appropriate for Executive level communication and reporting
Preferred qualifications
Customer Interaction Skills
Preferred Qualifications/ Skills
Effective stakeholder management
Critical thinker, problem solving attitude
Fast and independent decision maker
Excellent documentation and writing skills
Good listener and communicator
Confident presenter
Team building skills / team player
Why join Genpact?
Lead AI-first transformation – Build and scale AI solutions that redefine industries
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.