As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Key Objective

1. Working within Apps delivery team in Greater China to deliver proactive and reactive functional support to Oracle EBS/Fusion SCM customers, both onsite or from office 
2. Developing sets of standard deliverables to customers in establishing, configuring, managing and maintaining environments based on Oracle eBusiness Suite. 
3. Assisting customers to maximize the stability, availability and performance of their critical business systems.