Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Principal Consultant – Data Center L3 Network Engineer
Job Description:
The F5 Operations L2 Engineer is responsible for supporting, maintaining, and troubleshooting F5 BIG-IP devices, including LTM, GTM/DNS, APM, and ASM modules. The role requires handling incidents, service requests, and changes while ensuring high availability and security of network services.
Responsibilities
Monitor, maintain, and troubleshoot F5 BIG-IP load balancers (LTM, GTM/DNS, APM, ASM).
Perform L2-level support for production incidents, ensuring timely resolution.
Implement and validate F5 configurations, including virtual servers, pools, iRules, and SSL certificates.
Collaborate with L3 teams for complex escalations and root cause analysis.
Apply firmware upgrades, patches, and security fixes as per compliance standards.
Assist in capacity planning, performance optimization, and log analysis.
Work on F5 iRules and automation scripts (e.g., using Bash, Python, or Ansible).
Document troubleshooting steps, configurations, and solutions for knowledge sharing.
Coordinate with cross-functional teams for network and application integration.
Adhere to ITIL best practices for Incident, Problem, and Change Management
Qualifications we seek in you
Minimum Qualifications / Skills
Bachelor's degree in computer science, information technology, or a related field; or equivalent work experience.
Good experience in managing F5 Load Balancers (BIG-IP LTM, GTM/DNS, APM, ASM).
Strong knowledge of F5 iRules, SSL/TLS, HTTP/S, DNS, and TCP/IP.
Hands-on experience in troubleshooting F5 devices using logs, packet captures, and dashboards.
Good understanding of networking concepts like VLANs, Routing, NAT, SNAT, and Firewalls.
Experience with F5 CLI, TMSH, and REST API for automation and troubleshooting.
Basic scripting knowledge (Python, Bash, or Ansible) is a plus.
Exposure to cloud-based load balancing solutions (AWS, Azure, GCP) is desirable.
Familiarity with ITIL processes (Incident, Problem, and Change Management).
Strong analytical and communication skills Preferred Qualifications/ Skills
Strong communicator – English in spoken and written form
F5 Certified BIG-IP Administrator (F5-101 F5-201)
CCNA or equivalent networking certification
ITIL v4 Foundation (optional)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
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