Principal Cloud Operations Engineer, Infrastructure Job Category: Engineering & Cloud Location: Poland - Krakow | Poland - Remote **Meet Our Team:** As a member of Cloud Operations, you will be a key member responsible for thereliability and availability of Pegasystemscloud service offerings. We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States.We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow. **Picture Yourself at Pega:** As a Principal Engineer, you are recognized as an engineering authority, with extensive practical experience, strong debugging skills, a meticulous peer reviewer, possessing leadership skills, creative in coming up with innovative approaches, conducting strategic planning, and sharing expertise. You will have the opportunity to work on complex problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You willtake personal ownership of the systems you manage andpossess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence.Bycollaborating and communicating with customers and internal stake holders, you will deliver best in class support. At Pega, in this position, the technologies you will lead with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB, Cassandra), Migration Tooling (AWS DMS, GCP DMS), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc. **What You'll Do at Pega:** + Grow to be an expert in Pega Cloud environment. + Act as a mentor in Pega Cloud area for other parts of the organization. + Handle alerts, incidents, service requests and changes within SLA. Own customer escalations. + Perform provisioning of new environments and upgrade of the infrastructure components & Product application. + Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems + Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services. + Create, review, and update operational runbooks and Standard Operating Procedures. + Participate in testing of pre-release product enhancements with Engineering. + Identify the needs and build tools to automate repeated operational tasks and reduce toil. + Participate in after hours on call rotation including weekend shifts. **Who You Are:** + Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence. + You are self-motivated, inquisitive, and creative, with a passion for continuous improvement. + Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements + Comfortable working in a fast-paced, enterprise environment + Possess customer obsession and proven empathy towards customers. **Education / Certifications:** + Bachelor’s degree in computer science/engineering or equivalent + AWS Certification, a plus + Certified Kubernetes Administrator, a plus + Pega Certified System Architect (CSA) Certification, a plus **What You've Accomplished:** You are skilled in Cloud, Linux, Middleware and DevOps Technologies, and have accomplished the below: + Extensive hands-on operational or engineering experiencein installing, configuring, troubleshooting, and tuning Java applications. + Strong familiarity with enterprise scale Linux Administration + Experience with microservices architecture with Kubernetes. + Solid operational experience with AWS. Exposure to GCP or Azure, a plus + Deep understanding ofcloud-based infrastructure, platform, and application operational administration. + Experience with analyzing performance (we use tools such as thread and heap dumps), with understanding of JVM memory structure and garbage collection concepts. + Administration of web servers running Tomcat, Apache, IIS, Nginx + Knowledgeable in database troubleshooting and SQL skills. **Pega Offers You:** + Gartner Analyst acclaimed technology leadership across our categories of products + Continuous learning and development opportunities + An innovative, inclusive, agile, flexible, and fun work environment + Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company \#Li-KS1 **‘#LI-hybrid’** Job ID: 22009 **AI in Action –** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. **Culture –** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. **Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. **Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity