Principal Business Analyst, FS Customer Risk & Due Diligence Job Category: Application Development Location: Poland - Krakow **Meet Our Team:** Pegasystems develops strategic applications for sales, marketing, service and operations. Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega's Global 500 customers include the world's largest and most sophisticated enterprises. Pega's applications, available on-premises or in the cloud, are built on its unified Pega platform, which uses visual tools to easily extend and change applications to meet clients' strategic business needs. Pega's clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use and global scale. **Picture Yourself at Pega:** 40% Business process management: - Manage business process design and support delivery efforts including developing the business logic and business process optimization. - Works with Product Management Team in understanding the business strategy and objectives by studying the business function, gathering information, and evaluating output requirements. - Lead and/or Support backlog refinement and prioritization. - Research new areas for product coverage expansion in order to acquire expertise to support development - Support analysis teams to elicit detailed business designs and partner with domain and technical teams to develop business process as required. - Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement and/or enhancement. 40% Support systems development: - Contribute to or lead the relevant Agile ceremonies. - Supports and provides direction to scrum team to ensure that process design guidance is consistent with overall product direction. - With the team, supports the on-time delivery of high-quality software releases, managing dependencies and deliverables across the organization. - Create all the artefacts, such as the user stories and supporting attachments, needed by the team to develop new features and functionalities or amend existing ones. - Engage with internal and external stakeholders to gather ideas and/or requirements in order to create the appropriate solutions. 20% Customer and field support: - Contribute to customer facing sales and/or implementation teams, providing product knowledge and pertinent best practices. - Support Demo strategy, planning and contribute to the successful delivery. - Supports constructive relationships with current and new clients, helping existing account teams as needed with troubleshooting, facilitation, training, and advocacy. **What You'll Do at Pega:** 40% Business process management: - Manage business process design and support delivery efforts including developing the business logic and business process optimization. - Works with Product Management Team in understanding the business strategy and objectives by studying the business function, gathering information, and evaluating output requirements. - Lead and/or Support backlog refinement and prioritization. - Research new areas for product coverage expansion in order to acquire expertise to support development - Support analysis teams to elicit detailed business designs and partner with domain and technical teams to develop business process as required. - Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement and/or enhancement. 40% Support systems development: - Contribute to or lead the relevant Agile ceremonies. - Supports and provides direction to scrum team to ensure that process design guidance is consistent with overall product direction. - With the team, supports the on-time delivery of high-quality software releases, managing dependencies and deliverables across the organization. - Create all the artefacts, such as the user stories and supporting attachments, needed by the team to develop new features and functionalities or amend existing ones. - Engage with internal and external stakeholders to gather ideas and/or requirements in order to create the appropriate solutions. 20% Customer and field support: - Contribute to customer facing sales and/or implementation teams, providing product knowledge and pertinent best practices. - Support Demo strategy, planning and contribute to the successful delivery. - Supports constructive relationships with current and new clients, helping existing account teams as needed with troubleshooting, facilitation, training, and advocacy. **Who You Are:** A result-oriented individual, driven with passion and ability to explore solutions and solve complex customer problems. Mission focused, team players who are relentlessly client focused and demonstrate high degree of accountability You are an effective communicator who is comfortable discussing and explaining both functional and non-functional requirements to project/product teams **What You've Accomplished:** Experience in following areas: -Business Process Design & Optimization -Requirements Elicitation and Prioritization -Agile methodology -Software roadmap planning -Stakeholder management -Market Specific experience -BS/BA or equivalent -6+ yrs. of work experience or in FS, HC or INS specific domains -4+ yrs. business analyst - Demonstrated competence and knowledge of best practices specific to the industry being served - Demonstrated ability to understand client requirements and define the appropriate features needed to meet those requirements - Worked closely with scrum teams in grooming of epics/user stories, provides clarifications to the teams **Pega Offers You:** + Gartner Analyst acclaimed technology leadership across our categories of products + Continuous learning and development opportunities + An innovative, inclusive, agile, flexible, and fun work environment + Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company \#LI-ME1 Job ID: 22197 **AI in Action –** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. **Culture –** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. **Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. **Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. https://www.pega.com/about/careers/equal-employment-opportunity