By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Principal Analyst** _OBJECTIVES/_ _PURPOSE_ The Principal Application Support Engineer will be responsible for ensuring the smooth operation, maintenance, and enhancement of software applications used by the R&D BU/BFs. This role requires a blend of technical expertise, problem-solving skills, and excellent communication abilities to provide supportfor Global Safety database, TAGG for SAS, VBU ToriiEMS, . The successful candidate will collaborate with various teams to provide comprehensive support and deliver exceptional service. _ACCOUNTABILITIES_ **Application Maintenance and Support** + Monitor and maintainapplication systems to ensureoptimal performance, reliability, and scalability. + Provide Level 2 and Level 3 support for software applications, addressing and resolvingincidentsin atimelymanner. + Diagnose and resolveapplication-relatedissuespromptly, providing technical support and troubleshooting expertise to end-users. + Monitor application performance and availability, identifying and resolvingpotentialissuesproactively. + Perform routine maintenance tasks, includingpatching, updates, and backups, to ensureapplicationstability and security. + Document and maintain support procedures, troubleshootingguides, and knowledge base articles. **System Administration** + Manage and maintainapplication servers, ensuringthey are running efficiently and securely. + Implement and monitor security measures to protectapplications and data from unauthorized access and threats. + Configure and optimize system settings and parameters to enhanceapplication performance. + Collaborate with IT teams to plan and execute system upgrades and migrations. **User Administration and Access Controls** + Create, modify, or delete user accounts asneeded. Ensurethat users have the appropriate access levelsbased on theirroles and responsibilities. + Implement and enforce access control policies to protect sensitive data and preventunauthorized access. Thisincludes setting up role-based access controls (RBAC) and regularlyreviewing user permissions. + Respond to security incidentsrelated to user access and administration. + Conduct regular security audits to identify and addresspotentialvulnerabilities. + Provide training and support to users on security best practices and the proper use of access controls. + Addressany user-related security issuespromptly and effectively and respond to security incidentsrelated to user access and administration. **Monitoring and Troubleshooting Application Interfaces** + Conduct regular monitoring of applicationinterfaces to ensureseamless data exchangebetween systems. + Identify and resolveinterface-relatedissuesswiftly, minimizing impact on business operations. + Collaborate with development teams to enhanceinterface performance and reliability. + Documentinterfaceconfigurations, troubleshooting steps, and resolutionprocesses to maintain a comprehensive knowledge base. + Utilize monitoring tools and logs to proactivelydetect and addresspotentialinterface disruptions. **Incident Management** + Respond to and resolveapplication-relatedincidents, ensuring minimal impact on business operations. + Coordinate with development teams, system administrators, and other stakeholders to investigate and resolvecomplexissues. + Track and documentincidents, root causes, and resolutions in the ticketing system. + Identifyrecurringissues and recommend long-termsolutions to prevent future occurrences. **User Support and Training** + Provideexcellent customer service by addressing user queries and providingguidance on applicationusage and best practices. + Provide technical support and guidance to end-users, assistingthem in utilizingapplicationseffectively. + Conduct training sessions and create user manuals to educate users on applicationfunctionality and best practices. + Act as a liaison between end-users and development teams to communicateenhancementrequests and user feedback. **Service Requests** + Receive and processrequests by accurately log and categorize incoming service requests. + Follow establishedprocedures to resolve common service requests (Generating reports, adding users, system configurationchanges, data processing, etc). + Provide clear and concise updates to customers regarding the status of theirrequests. + Maintaindetailedrecords of all service requests and resolutions. + Identifyopportunities to improve service requestprocesses. **Enhancements** + Gatherrequirements for applicationenhancements from end-users and stakeholders. + Evaluateenhancementrequests and prioritizethembased on business needs and impact. + Responsible for executingapproved service requestsin atimely and efficientmanner. + Collaborate with product engineering teams, asneeded, to design, test, and implementapprovedenhancements. + Communicatechanges and updates to end-users, ensuringtheyunderstand new features and improvements. **System Integration and Testing** + Collaborate with development teams to test new releases, patches, and updates before deployment. + Participate in system integration testing to ensureseamless interaction betweenapplications and other systems. + Identify and document any issues discovered during testing, working with developers to resolve them. _EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS_ _:_ **Education and Experience** + Bachelor's degree in Computer Science, Information Technology, or a related field. + 8+ years of experience in application support or a related technical role. + Experience with enterprise software applications, databases, and operating systems. + Certifications: Relevantcertificationssuchas ITIL, CompTIA A+, or Microsoft Certified: Azure Fundamentals are a plus. **Technical Skills** + Proficiency in programming languages such as Java .NET, or Python; familiarity with databases (SQL, Oracle); and knowledge of operating systems (Windows, Linux). + Proficiency in Argus, Reporting, PL/SQL ,Pipeline Pilot ,ELN , Basics of Labvantage LIMS.and scripting languages (e.g., Python, PowerShell). + Strong understanding of ITIL principles and incident management processes. + Familiarity with monitoring tools, ticketing systems, and version control systems (e.g., Git). + Working knowledge of cloud platforms and containerization technologies . **Soft Skills** + Excellent problem-solving and analytical abilities. + Flexibility to handle a variety of tasks and adapt to changing priorities and technologies. + Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. + Effective time management and organizational skills, with the ability to prioritize tasks and work under pressure. + Collaborative mindset, with the ability to work effectively in a team-oriented environment. **What Takeda Can Offer You** + Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people. + At Takeda, you take the lead on building and shaping your own career. + Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth. **Benefits** It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are: Competitive Salary + Performance Annual Bonus + Flexible work environment, including hybrid working + Comprehensive Healthcare Insurance Plans for self, spouse, and children + Group Term Life Insurance and Group Accident Insurance programs + Health & Wellness programs + Employee Assistance Program + 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves + Broad Variety of learning platforms + Diversity, Equity, and Inclusion Programs + Reimbursements – Home Internet & Mobile Phone + Employee Referral Program + Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days) **About ICC in Takeda** + Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day. + As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization. **Locations** IND - Bengaluru **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time