Amazon is seeking an experienced organizational effectiveness leader to spearhead high-profile needs across the G&A WWAS business lines. As Principal, Organization Effectiveness (OE), you will be part of a small, specialized Center of Excellence (CoE) charged with envisioning and implementing innovative org effectiveness solutions that help drive organizational performance. This role serves as a strategic partner to both HR and the business to conduct organization diagnostics, identify opportunities for organization effectiveness (org design, org health, org transformation, org optimization, leader and team effectiveness, change management) and implement solutions that drive positive, sustainable business growth. To be successful in this role, you must be capable of providing hands-on org effectiveness support to individual business executives while simultaneously creating simple yet impactful org effectiveness solutions to scale across the G&A WWAS organization.

Key job responsibilities
1) Organizational Assessment & Design
• Conduct comprehensive organizational assessments to pinpoint opportunities for growth across culture, mindsets, and behaviors
• Collaborate with business leaders to define organizational visions, design principles, and strategic roadmaps
• Design scalable, high-impact organizational solutions (e.g., structures, operating models, executive roles, processes) tailored to evolving business needs
• Continuously enhance solutions by studying internal data, industry trends, and leading-edge practices

2) Org Effectiveness Capability Building
• Develop and implement organizational effectiveness capability building solutions, including workshops, AI-enabled tools, and resources at scale.
* Expertly deliver workshops and capability building sessions while simultaneously training senior HR peers to deliver the same
• Build and maintain cross-Amazon strategic partnerships to drive business leader and Human Resources Business Partner (HRBP) capability building initiatives.
• Collaborate with internal stakeholders, including business leaders and HR peers, to understand organizational skill gaps, provide feedback, and ensure buy-in for OE capability building initiatives.

3) Organizational Development & Transformation
• Partner with leaders to optimize organizational performance, drive high-performing teams, and manage large-scale changes
• Guide senior teams in resolving role ambiguities, process inefficiencies, and other organizational challenges
• Lead the design and delivery of enterprise-wide organizational effectiveness services

4) Change Management & Strategic Communication
• Expertly lead dotted-line, cross-functional teams to maximize performance and achieve goals in ambiguous environments
• Develop high-impact, strategic communications that prioritize the user experience and drive adoption of new ways of working
• Set the strategic direction for and lead subject matter experts in delivering purpose-led, resonating change content

5) Analytics & Continuous Improvement
• Define, track, and communicate appropriate performance metrics to stakeholders
• Leverage data and insights to drive continuous improvement of organizational solutions and increase transformation success
• Partner with analytics experts to holistically evaluate solution effectiveness and unlock organizational value


About the team
General & Administration (G&A) World-Wide Amazon Stores (WWAS) Talent Management is a global talent organization within WW Amazon Stores Human Resources. We are a multi-disciplinary group of talent and organization professionals focused on designing, building, and implementing talent systems to make Amazon the premier destination of Earth’s most talented people. Within G&A WWAS Talent Management, we:
• Set the gold standard and model the behavior we want the business to follow.
• Choose simplicity and speed over perfection when we can’t have it all.
• Build for the future and courageously challenge the status quo.
• Actively seek out different ways of thinking/seeing – diversity makes us better.
• Solve tough business problems by anchoring our work in the talent life cycle and relentlessly focusing on elevating the employee and candidate experience.
• Leverage Science and Technology to drive our business forward…we do not, however, design solutions looking for problems.