Are you energized by providing transparency to our associate workforce regarding Fidelity’s Entitlement policies and procedures? Do you enjoy identifying opportunities to reduce friction and improve processes? If you’re motivated to overcome obstacles and get to “yes”, then this is the job for you!   

Enterprise Cybersecurity provides worldwide cybersecurity protection, technology, and support to all businesses under the Fidelity Investments umbrella. As an ambassador between Enterprise Cybersecurity and the business, this consultant provides advanced knowledge of business and technical aspects of cybersecurity and demonstrates analytical abilities to move and promote our practice to a best-in-class organization.

The Expertise You Have and The Skills You Bring 

Undergraduate degree or equivalent work experience 

3 years information security, fraud, risk, or related technology subject area combined with one year of customer service experience. 

Strong to deep understanding of access and entitlement management technologies  

Solid grasp of cyber risk management principles, how it affects the business and having the ability to apply appropriate mitigation strategies.  

Experience creating virtual assistants, chatbots, and internal SharePoint sites. 

Experience with business intelligence/data visualization tools preferred, but not required. (Excel, PowerBI, Degreed, and Sumtotal) 

Demonstrated analytical skills; experience with operations, business analysis, and project management. 

Experience working in a Compliance, Audit, Risk, or governance function. 

Experience with SharePoint web design 

Outstanding listening, communication, and facilitation skills 

Ability to clearly articulate and deliver based on product vision and features. 

Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster. 

Effectively work in a high volume, face-pace environment, managing multiple priorities  

Proficiency data analysis tools, familiarity with BI tools (e.g., Tableau, Power BI), in MS Office applications and can quickly learn internal websites. 

Confirmed ability to simultaneously identify, prioritize, address multiple issues, and quickly respond to shifts in priorities. 

Program and project management competencies that demonstrate robust problem solving, analytical skills, and creative thinking. 

The Value You Deliver 

You will contribute to the organizational vision in a constantly changing environment by applying technical knowledge, analyzing problems, and calculating risks. 

Proactive problem solving to propose solutions based on understanding of product needs and priorities. 

Collaborate across multiple squads and functions. 

Critical-thinker who can ask the right questions to solve business problems, put together comprehensive executive-level reporting and manage small-medium size projects/programs independently. 

Extremely resourceful (you can navigate Fidelity processes, systems, data, and personnel to produce quality work products) with little direction. 

Develop analytics to identify incomplete or inaccurate entitlements, using data from various internal sources. 

Working across entitlement team, develop and deploy self-service training in multiple formats. 

Work with enterprise Learning & Delivery team to create and implement required training modules. 

Implement and maintain interactive portal pages to facilitate many learning needs, including Degreed. 

Create opportunities for transparency into Identity & Access Management processes and policies through information sharing to an enterprise SharePoint site. 

Implement and maintain a chatbot or other virtual assistant capability on the access.fmr.com portal. 

Implement and maintain a live chat portal, using Power Apps or other identified capability.

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.