General Information Req # WD00082531 Career area: Information Technology Country/Region: Malaysia State: Selangor City: Petaling Jaya Date: Wednesday, June 25, 2025 Working time: Full-time Additional Locations:  * Malaysia - Selangor - Petaling Jaya Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

The Responsibilities of the Role:

Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.Troubleshooting to identify hardware or software products that are defective.Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.Provides input on recurring customer problems and shares that information with ither technical team members when relevant.Working with the TAM Team monitors and tracks issues to ensure accurate resolution.Monitors own “Open Case” workload and drives to closure.Answering support queries via phone, email, messaging, helpdesk applications and face to face.Delivery, Maintenance and Support of Services and their components as agreed and published in the Service Level Agreements at both corporate and client level.Deployment and maintenance of operating system images, hardware and drivers, upgrades, patching.Packaging, deployment, and patching of applications.Assistance with maintenance and support of deployment infrastructure.Provide support and ownership for on-going company audits and/or certification requirements.Monitor team adherence to policies and procedures.Network monitoring and maintenance. Additional Locations:  * Malaysia - Selangor - Petaling Jaya * Malaysia * Malaysia - Selangor * Malaysia - Selangor - Petaling Jaya