Premier Support Technical Specialist with Spanish **General Information** Req # WD00078910 Career area: Services Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Friday, April 25, 2025 Working time: Full-time **Additional Locations** : * Romania - Bucureşti - Bucharest * Slovakia - Bratislavský - Bratislava **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** This is a technical role within Lenovo’s Premier Technical Support team, based in Slovakia or Romania. In this position, you will provide best-in-class support to Lenovo’s Premier Support customers across EMEA region. Using phone and email, you will perform remote troubleshooting and issue isolation to accurately diagnose reported problems within Lenovo’s client product portfolio, including notebooks, desktops, tablets, monitors, and smart devices. You will strive to maintain high first-time fix rates and coordinate on-site repairs by dispatching parts to field engineers when necessary. Supported by a team of Technical Account Managers, you will oversee cases end-to-end, ensuring exceptional case management, follow-up, and customer communication. This role reports to the Technical Support Manager for Premier Support. **Responsibilities:** + Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting. + Identify the cause of hardware / software faults and provide a solution. + Resolve issue over phone / email or onsite via parts and engineer dispatch. + Work with Technical Account Management team to monitor and track issues to ensure speedy resolution. + Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues. + Provide input on recurring customer problems and share that information with other technical team members when relevant. + Monitor own workload and drive to closure. **Requirements:** + Knowledge on Windows Operating Systems and MS Products + Ability to prioritize and manage daily workload effectively + Effective communication skills at all levels - written and verbal + Ability to see multiple perspectives + Pro-active attitude and willingness to learn + Business fluent Slovak, Czech, English. Other language is a big plus **Desirable Qualities/ Nice-to-have:** + Experience within IT Services and Working with Field Service Providers + Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets, monitors, smart devices) **What we offer:** + A multitude of professional and personal opportunities + An open and stimulating environment within one of the most forward-thinking IT companies + Flat structures and fast decision-making processes + An international organization with a high focus on all types of Diversity in the team _Applicable for candidates in Slovakia only_ : Base gross monthly salary starts from 1.750 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings. _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._ **Additional Locations** : * Romania - Bucureşti - Bucharest * Slovakia - Bratislavský - Bratislava * Romania, * Slovakia * Romania - Bucureşti , * Slovakia - Bratislavský , * Slovakia - Bratislavský kraj * Romania - Bucureşti - Bucharest , * Slovakia - Bratislavský - Bratislava **AI PROCESSING NOTICE** We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. 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