Job Description

Job Summary 

The Pre-Registration Representative is responsible for pre-registering all scheduled patients prior to presenting for their scheduled appointments. This position is responsible for obtaining complete and accurate demographic and insurance information for each patient in any and/or all registration settings – Emergency Department, Outpatient, Admissions and Pre-Registration. The position ensures facility guidelines for the collection of patient deductibles, co-payments and/or coinsurance requirements are properly executed. 

Essential Functions

Registration: Keeps abreast of new registration protocols. Meets competency standard for use of registration system. Obtains informed consent for each patient. Scans all id/ins cards and physician orders. Keep all PHI information protected. Customer Service: Treats internal and external customers with respect. Greets patients/visitors with a smile. Contributes to decreasing patient wait time. Escorts patients to destination when needed. Demonstrates competence and comfort with engaging in collection dialog with patients. Documents all collection activity in the appropriate system. Sets up payment plans as needed. Provides patient with financial counseling information if needed. Verification of Insurance: Utilizes the appropriate system(s) to verify insurance for all registrations. Reviews verification staff notes in system. Calls insurance companies when needed. Communication: Utilizes effective interpersonal skills to interact with patients, families, fellow workers, medical staff and visitors. Performs duties willingly and with initiative. Treats other with consideration, courtesy and respect. Works effectively in stressful situations. Demonstrates judgment and tact. Demonstrates organizational support competencies: Proper application of Policies & Procedures Arranges own knowledge base and development by attending formal and informal educational activities and shares knowledge with others. Demonstrate ability to work independently within scope. Assures standards set forth by state, Joint Commission (TJC) and other agencies are met. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

H.S. Diploma or GED required Less than 2 years experience in the healthcare industry preferred Less than 2 years registration experience preferred

Knowledge, Skills and Abilities

Demonstrated ability to communicate verbally and in writing to all patients, patients’ families, co-workers and all hospital departments and/or patient care floors. Good organizational and customer service skills and the ability to function effectively under stress. Proficiency in use of computers, printers, fax machines, credit card machines and scanners. Attention to detail and concentration Ability to work in a fast-paced, ever-changing environment.
Ability to sit for long periods of time. Strong team and interpersonal skills. Strong customer service orientation.