RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES: • Responsible for scheduling patients for one (1) type of outpatient scheduling, i.e. primary care, specialty care or hospital outpatient departments (HOD). Performs authorization, pre-registration, and insurance verification functions, as assigned. • Provides general and specific information to hospital users, patients, families and physician offices. • Ensures that patients meet financial requirements. • Fosters positive relationships with patients to provide quality service in a pleasant, professional, and timely manner, while being sensitive to guest services. • Communicates effectively to service delivery areas to maximize patient flow and customer service. II. TYPICAL PHYSICAL DEMANDS: • Essential: standing, sitting, walking, stooping/bending, walking on uneven ground, squatting, twisting body, finger dexterity, seeing, hearing, speaking, lifting and carrying up to 20 lbs, pushing/pulling usual weight of 15 to 20 pounds, reaching at and below shoulder level, repetitive arm/hand motions and gripping of an object. • Occasional: kneeling, crawling, climbing stairs, reaching above shoulder level. • Operates various office equipment such as computers, copiers, facsimiles, telephone, typewriter, pneumatic tube system, credit card swipe. III. TYPICAL WORKING CONDITIONS: • Not substantially subjected to adverse environmental conditions. • Work pace varies and is frequently stressful. IV. MINIMUM QUALIFICATIONS: A. EDUCATION/CERTIFICATION AND LICENSURE: • High school diploma or equivalent. B. EXPERIENCE: • One (1) year patient access experience in a hospital or physician office setting. • Prior experience in insurance verification and registration. • Knowledge and understanding of different payor types (i.e. Medicare, Medicaid, Commercial, HMO, Workers’ Compensation, Capitation, TPL, etc.). • Knowledge of medical terminology. • Strong time management, organizational, and interpersonal skills. • Ability to communicate effectively in English, both orally and in writing. • Proficiency with automated systems and computer applications. Equal Opportunity Employer/Disability/Vet