**About Us** Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: + We serve faithfully by doing what's right with a joyful heart. + We never settle by constantly striving for better. + We are in it together by supporting one another and those we serve. + We make an impact by taking initiative and delivering exceptional experience. **Benefits** Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: + Eligibility on day 1 for all benefits + Dollar-for-dollar 401(k) match, up to 5% + Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more + Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level **Job Summary** The Supervisor of Pre-Analytical directs the collection and processing of quality specimens safely. Aids in delivering exceptional patient care. Guides and facilitates Phlebotomists and other clinical staff to collect and process quality specimens safely. Coaches for positive behavior and performance. Responsible for scheduling and coordinating staff to meet patient needs. **Essential Functions of the Role** + Guides and mentors Phlebotomists and other staff by communicating technical and general information professionally and constructively. Has HR responsibilities for the team. + Responsible for high customer satisfaction through professional and ethical conduct. + Evaluate staff behaviors and performance to achieve department goals. Focus on continuous improvement through proficiency assessment and other tools. + Follows all established specimen collection, labeling, transportation, and handling procedures. Performs all delegated functions as defined by facility CLIA Director. + Builds cohesive team through collaboration and innovation. + Coordinates and schedules staff to meet patient and departmental needs. Responsible for delivering quality work and service from staff. + Monitors quality and safety reports. **Key Success Factors** + Knowledge of laboratory regulations, protocols and procedures. + Statistical and critical thinking abilities. + Ability to comprehend and communicate complex instructions in an easy to understand. + Ability to perform laboratory protocols and procedures. + Knowledge of safety and infection control standards. + Ability to work in a team environment and perform service recovery. + Make tactical judgments on allocating and directing supervised employees' work using established guidelines, policies, or procedures. + Ability to make effective hiring and termination recommendations. + Ability to train, and evaluate performance of supervised staff. + General computer skills include Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email. **Belonging Statement** We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. **QUALIFICATIONS** + EDUCATION - H.S. Diploma/GED Equivalent + EXPERIENCE - 2 Years of Experience + CERTIFICATION/LICENSE/REGISTRATION - Phlebotomy Technician (PBT): Must have a Phlebotomy Tech Cert from one of these agencies: ASCP, NPA, ASPT, NCCT, NHA, AMT, NAHP, AMCA, AAH or ACA. As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.