Category Specimen Processing Location Houston, Texas Job function Operations Job family Specimen Processors Shift Night Employee type Regular Full-Time Work mode On-site Schedule coordination, general supervision of all Pre-Analytical Assistants, providing input to supervisors for performance review and disciplinary action. May also conduct process and compliance audits. Typically leads 8 - 12 employees. May be responsible for performing all duties listed below in the absence of a supervisor. 
Demonstrates a proficiency and understanding of all job duties in Tech Ops department. Troubleshoot complex problems as they apply to their job. Familiar with unusual requests, and be able to resolve or refer them appropriately. Assist the supervisor(s) in prioritizing work assignments.  Assures optimum utilization of human resources and that all job responsibilities are addressed for each shift. Including staffing for weekends and holidays. Assist the Supervisor(s) in monitoring the production and activity of employees in order to meet departmental deadlines. Assist the Supervisor(s) in the coaching for improved performance, providing appropriate feedback to all PAA’s and maintaining a positive work environment. Assist all PAA’s in proper specimen handling selection, equipment maintenance, and problem resolution. Answers and clarifies all employee questions (including laboratory personnel) regarding processing. Must be able to work effectively with the technical departments to resolve problems and gain cooperation. Provides appropriate feedback to supervisor(s) when problems arise. Make suggestions and recommendations to enhance workflow. Completes appropriate shift paperwork, setting up for production, and ensuring their staff has cleaned up at the end of the shift. Helps to keep department overtime to a minimum. Monitors supply inventory, ordering supplies as needed. Repairs and maintains department equipment and notifying appropriate personnel when repairs beyond the general scope are required. Assist in or performing all training, cross-training and department auditing functions as assigned by the supervisor(s). Complies with and assists supervisor(s) in ensuring that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to. Perform all other job duties as assigned. 
QUALIFICATIONS

Required Work Experience:  

3 years experience in a laboratory environment. 

Preferred Work Experience:  

Specimen Processing or Tech Ops experience preferred. 

Physical and Mental Requirements:  

N/A

Knowledge: 

Medical background preferred which includes medical terminology applicable to a clinical laboratory. 

Skills:  

N/A

EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.