**Employment Type:** Full time **Shift:** Day Shift **Description:** **🩺 Practice Supervisor – Urgent Care (Multi-Site)** 📍 **Locations Covered:** + 🏥 852 Cottage Grove Road, Bloomfield, CT 06002 + 🏥 1312 West Main Street, Waterbury, CT 06708 + 🏥 58 Maple Street, Naugatuck, CT 06770 **📝 Position Summary:** Reporting to the Operations Manager, the **Practice Supervisor** plays a key leadership role in overseeing daily operations across three urgent care locations. This position ensures smooth patient flow, staff coordination, and operational excellence while fostering a culture of service and collaboration. 🤝 **🔧 What You’ll Do:** + 👥 Supervise support staff and oversee all functions related to patient flow across assigned practices + 🔄 Conduct daily rounding to ensure efficient operations and a positive patient experience + 📅 Coordinate staffing to maintain optimal coverage and quality care + 🕒 Monitor employee attendance and address concerns promptly + 💡 Identify operational inefficiencies and implement solutions + 🌟 Uphold customer service and productivity standards across all sites + 🧑‍💼 Collaborate with the Service Line Director on hiring and performance management + 🛠️ Ensure equipment maintenance and adequate inventory levels + 🧑‍🏫 Onboard new hires and provide training on systems and procedures + ✅ Ensure compliance with policies, HIPAA, risk management, and regulatory standards + 📣 Maintain consistent communication with the Practice Manager regarding operational issues **🎓 Qualifications:** + 🎓 High school diploma and 8 years of healthcare experience, **or** Associate’s degree in a healthcare field and 5 years of experience, **or** Bachelor’s degree and 2 years of healthcare experience. + 🏥 Minimum 2 years in an outpatient office setting; 1+ year of supervisory experience preferred + 📂 Strong organizational and communication skills + 💻 Proficiency in EMR systems and computer applications + ⚡ Ability to manage priorities in a fast-paced, multi-site environment + 🤝 Proven ability to collaborate across all levels of the organization **✨ Position Highlights & Benefits:** + 🕘 **Full-Time | Day Shift | 40 Hours/Week** + 💰 **Competitive Pay & Comprehensive Benefits Starting Day One** + 💼 **Mission-Driven, Supportive Team Environment** + 🌍 Opportunity to make a meaningful impact across multiple communities **👋 About Us:** We are a dedicated team of primary care providers, specialists, and surgeons serving communities across Connecticut and western Massachusetts. As part of **Trinity Health Of New England** , we deliver compassionate, high-quality care through primary care, specialty services, urgent care, rehabilitation, imaging, and lab services. 💙 **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran