**General Summary** Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience. **Duties and Responsibilities** **Essential Functions:** + Answers telephones, routes callers, takes messages and provides routine information to callers. + Greets and registers patients in accordance with established policies and procedures. + Schedules patient appointments within established parameters. + Performs various duties for effective check-in and check-out of patients. + Prepares schedules and encounter forms for daily visits. + Handles walk in patients in the appropriate manner. + Ensures that Race, Ethnicity and Language is documented as appropriate. + Processes patient charge and collects copays and deductibles. + Performs various tasks related to end of day batch control, cash drawer etc. + Enters and/or retrieves data from established computer files. + Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information. + Processes requests for patient information according to policies and procedures, including record copy service and form tracking. + Researches billing questions and problems for patients with centralized billing service. + Types various notes, letters, memos and reports, as needed. Proofs materials for errors. + Complies with all HIPAA rules and regulations. + Processes mail including scanning and tasking if applicable. **Common Expectations:** + Maintains established policies and procedures, objectives, quality assessment and safety standards. + Complies with missed appointment policy (Admin 104). + Supports Quality initiatives as determined by individual clinic site. + Completes required education and competencies in a timely manner. + Processes mail including scanning and tasking if applicable. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. + Establishes and maintains files and records on an ongoing basis. **Required for All Jobs:** + Performs other related duties as identified. + WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program. + WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. **Physical Demands:** + Standing - Frequently + Walking - Frequently + Sitting - Occasionally + Carrying/Lifting - Occasionally (50lbs) + Pushing/Pulling - Occasionally (50lbs) + Kneeling/Crouching - Occasionally + Reaching - Occasionally + Talking - Frequently + Hearing - Frequently + Repetitive Motions - Occasionally + Eye/Hand/Foot Coordination - Occasionally **Working Environment:** + Occupational Hazards - Occasionally + Bloodborne Pathogen - Exposure **Qualifications** **Minimum Education:** + Certificate Program Professional Medical, Administrative or Business School Required or + High School Diploma or GED With 12 or more months of customer service experience Required **Work Experience:** + Less than 1 year Relevant experience Required **Courses and Training:** + Medical terminology within 180 days Preferred **Knowledge, Skills, and Abilities:** + Excellent interpersonal/communications skills. + Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills. + Computer skills to include typing. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan Philhaven Situated on more than 200 acres, WellSpan Philhaven's main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus. At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more. **Quality of Life** Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers market and dining establishments for all tastes. Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in Central Pennsylvania, Lebanon is within an easy driving distance of Harrisburg, Lancaster, Reading and York. (Patient population: 140,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.