Responsible for directing, supervising and coordinating staff and operations at physician offices and clinic sites in order to provide quality, cost-effective care. + Exempt / Salary + Monday - Friday | No weekends or Major Holidays + Typically 8:00 am - 4:30 pm, but some flexibility **Responsibilities:** + Manages daily operations at physician offices and clinic sites and coordinates work activities. Manages schedules and call-offs. Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care. + Manages all functions of the financial and patient management system at physician offices. + Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.). + Integration of new physicians into CMI practices. + Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable. + Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives. + Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable. + Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff. + Identifies and resolves work problems to ensure quality patient service. + Communicates effectively with senior management and physicians providing regular updates on operations. + Bachelors Degree + 3 years of management experience w/ 1 year healthcare experience + OR Associates Degree + 3 years healthcare experience and 3 years of management experience + OR High School Diploma + 5 years healthcare experience and 5 years of management experience **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**