Practice Manager - Cayuga Immediate Care and Cortland Urgent Care \n

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.\u202f \n

Job Summary: The Practice Manger is responsible for overseeing all aspects of the practice including overseeing the daily operations and patient care. Works collaboratively with system physicians, nurses, and other staff members to ensure high quality, low cost and safe delivery of services to patients with a variety of chronic conditions requiring medical management and potentially surgical management. Analyzes clinic and procedural operations and participates in continual performance improvement. Demonstrates and promotes the system's philosophy of excellent patient experience. Oversees the clinical and administrative aspects of the services, including practice profitability with Medical Director and Director.\n

Roles and Responsibilities:\n\n\n

Leadership: \n\nDirect the internal practice operations at all sites and creates systemized benchmarks, track and report progress, research process improvements\/efficiencies, recommend and implement changes.\nWork with the direct supervisor to develop cost effective staffing models, services and practice operations. (cost, delivery, quality).\nPromote a system-wide culture of excellence, innovation, and high patient satisfaction in the clinics.\nMonitor and evaluate the performance and outcomes of the practices system-wide and implement improvement plans as needed.\n\n\nWork with the Physicians and other providers at all locations to develop the vision and direction of the practice 's services in alignment with Health System's priorities and healthcare trends\nExercise independent judgment in the resolution of administrative problems\n\n\n\n

Growth\n
\n\nDevelop and maintain effective referral relationships and performs outreach to grow practice volumes\nPerform Strategic outreach planning and marketing management to include promoting practices and physicians in an effective manner to the public and referral sources\nSeek out and identify new revenue streams and assist in pro forma and business plan development\nOnboard new providers with advanced planning and marketing outreach, includes website optimization\n\n
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Quality: Monitor\/Improve Performance\n\nMonitor and evaluate the key performance indicators of the pain clinic services system-wide\nImplement solutions for continuous improvement\nImplement procedures for enhancing levels of service and quality\n\n
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Safety\n\nMaintain a safe work environment and perform duties of the position in a manner consistent with ensuring the safety of, self and others\nDevelop and train\/practice for emergency and disaster planning protocols and staff safety \nOversee clinical compliance for quality assurance, documentation and reporting. \nEnsure compliance with standards and policies by implementing quality controls, and providing and enforcing appropriate training\n\n
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Physician Engagement and Productivity \n\nCollaborate with system physician leaders to develop business strategies and new or improved clinical services. \nMonitor schedules against templates and assesses for and removes barriers to optimize Provider productivity \nMaintain provider schedules to ensure adequate visit volumes for patient access \nMonitor Provider E&M and RVU's and optimizes financial performance\n\n
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Clinical and Procedure Flow\n\nEnsure optimal patient throughput and maximum patient access\nTrack and analyze no-shows, cancellations, bumps and first available appointments for the practice; make recommendations and implement processes to improve these rates\nEnsure efficiency in process flow related to patient registration, appointment scheduling and schedule management, triage, discharge and follow-up of patients in the practice\nAnalyze and establish effective referral and prior authorization systems, scheduling of procedures and telephone\/message management\n\n
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Process Standardization and Policy Maintenance\n\nEstablish and maintain efficient and responsive patient flow systems to support preparation for visit, actual time in the office, and post-visit follow-up activities\nDevelop guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying process as necessary to improve efficiency \n\n\nAudit operations to minimize variation and ensure compliance with clinical policies and procedures, regulatory standards, and payer guidelines\n\n

Human Resources\n\nRecruit, train, mentor, develop, retain, and when necessary, recommend termination of personnel in conjunction with Humans Resources\nConduct timely and thorough evaluations of staff performance, setting goals in alignment to support system-wide initiatives and ensure completion of mandatory education \nAccurately process payroll and monitor actual to budgeted hours and PTO to maximize productivity \nMaintain a positive work environment by behaving and communicating in a respectful and professional manner with patients, co-workers, and supervisors\nPrepare appropriate schedules for staff ensuring proper staffing to support daily office operations \n\n
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Staff Development \n\nContinually look for talent and foster talent and skill development, providing consistent feedback to staff on performance\nEstablish guidelines for all standard operating procedures and ensures staff are well trained and competent in the technical requirements of all office and clinical support functions\nMeet regularly and provide feedback to staff on their performance and for information exchange \nPromote educational events and team building events as opportunities \nSupervise the training of new employees, daily monitoring and periodic audit to benchmarks of staff to standard processes \n\n
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Patient Experience\n\nImplement procedures for enhancing levels of service and quality\nEffectively respond to internal and external customer satisfaction concerns\n\n\nPromote a system-wide culture of promoting system services, caregivers and increasing ease of patient navigation\n\n

Finance\n\nReview daily, weekly monthly financial data and develop meaningful tools and reports to assist in the understanding of the service's financial performance across the system\nContinually monitor expense and develop cost reduction measures while meeting consumer demands\nAssist in preparing annual budgets and effectively manage within budgeted parameters, developing and implementing effective corrective action plans \n\n\nManage budgets, inventories, equipment, and supplies of the practices to ensure optimal utilization of resources\n\n

Revenue Cycle Management and Reimbursement \n\nProvide oversight of billing operations and procedures including co-pay collections, ABN's completion, charge capture, proper coding, accurate pre-authorizations and proper documentation of medical necessity \nStay current with changes in payer agreements, policies and other contractual agreements \nCollaborate with Revenue cycle team and providers to identify and resolve Revenue Cycle related issues \n\n\n\n

Required Skills and Experience:\n\nBachelor's degree preferred or equivalent experience in healthcare management with a minimum of 3-5 years of experience in a healthcare setting\nProven experience in budget management and financial reporting for healthcare practices\nStrong leadership skills, including team management and staff development\nIn-depth knowledge of regulatory compliance and audit processes\nExperience with patient satisfaction initiatives and customer service strategies\n \n\n

Preferred Skills and Experience:\n\nAdvanced degree in healthcare administration or a related field\nCertification in Lean Six Sigma or equivalent process improvement training preferred\nProficiency in using electronic health record (EHR) systems and Microsoft Office\n\n

Physical Requirements:\n\nSitting: Up to 50%\nStanding: Up to 40%\nReaching: Up to 10%\nBending: Up to 10%\nLifting: Must be able to lift 40 lbs .\nPotential exposure to communicable diseases through patient interaction.\n\n

Location and Travel Requirements:\n\nOnsite\n401 Cayuga Park Lane, Ithaca, NY 14850\n1129 Commons Ave, Cortland, NY 13045\n\n

Compensation Disclosure:\n\n$93,641 to $130,000 per year\n\n

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.\n

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.\n

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.\n