**Our Opportunity:** At Chewy Vet Care, we’re redefining what veterinary care looks and feels like—for pets, their parents, and the professionals who care for them. We’re seeking a Practice Manager to lead day-to-day operations in one of our Chewy Vet Care practices. This practice-based leadership role requires not only strong administrative skills but also the demonstrated ability to lead with compassion, deescalating complicated situations, actively listening to Team Members and clients, and ensuring the practices are run efficiently and consistent with current processes.  You’ll coordinate daily activities, lead support care staff which includes paraprofessional and client concierge Team Members, and help cultivate a culture of compassion, teamwork, and accountability. This is your opportunity to make a significant impact at the practice level while advancing your leadership career in a growing, innovative veterinary care organization. Whether your background is in healthcare, customer service, hospitality, or retail, your experience with people management, daily operations will be necessary to delivering customer-centric care for every client and pet. **What You'll Do:** **Practice Operations & Team Leadership** + Supervise daily practice operations including scheduling, front desk performance, and inventory flow. + Lead and mentor care staff, supporting onboarding, performance coaching, and career development + Tracking Continuing Education, while working closely with Lead Veterinarians to align on expectations, share feedback, and cultivate a collaborative team environment. + Champion a culture aligned with Chewy Vet Care’s values—focused on safety, accountability, and exceptional service. **Client & Patient Experience** + Resolve customer concerns and help deliver a best-in-class experience for pets and pet parents. + Uphold service standards across client interactions and help create an environment that’s welcoming, supportive, and efficient. **Business & Financial Management** + Supervise practice-level performance metrics such as appointment flow, technician utilization, and controllable costs. + Partner with the District Operations Manager and Regional team to support financial health and operational efficiency. **Staffing & Scheduling:** + Coordinate shift schedules to ensure adequate staffing for daily operations across care team. + Work with leadership to plan for staffing needs by monitoring appointment volume, attendance trends, and predictive staffing models. + Participate in recruiting, training, and onboarding of para-professionals and client concierges to ensure readiness and alignment with practice demands **Compliance & Practice Standards** + Ensure compliance with OSHA, safety, and uphold Chewy Vet Care Standards of Care by collaborating closely with DVMs and para-professional team to ensure the delivery of top-class medical services and exceptional patient outcomes. + Maintain a clean, safe, and organized facility that supports a high level of practice care. · Support inventory cycle counts and ordering processes to maintain medical and front-of-house supply levels. + Champion new technology initiatives and facilitate organizational change to ensure smooth adoption of product and process improvements. + Participate in self-development courses and required compliance training. **Technology & Tools** + Serve as a power user for practice management systems (PIMS) and other business tools, providing training and troubleshooting support for Team Members + Demonstrating a willingness to learn practice-specific scheduling and recordkeeping software. + Leverage data and dashboards to track performance metrics, and drive operational improvements that support team effectiveness and efficiency. **What You’ll Need:** + 3+ years of experience in team leadership, operations, or practice/facility management (experience in healthcare, veterinary, hospitality, or retail preferred). + Proven experience mentoring or leading support staff and effectively supervising people, scheduling, operational processes, and customer experiences in dynamic settings. + Demonstrated experience using data and defined KPIs to assess progress, identify blockers, and drive continuous improvement. + Comfortable using business systems and management tools + Willing to learn practice-specific platforms such as veterinary scheduling and recordkeeping software. + Eagerness to learn and apply OSHA regulations, Chewy Standards of Care, and Standard Operating Procedures to ensure safety, compliance, and consistent quality of care across the support team. + Strong client-facing experience with a focus on compassion, problem-solving, professionalism and delivering exceptional service. + Ability to lead organizational change and support continuous improvement initiatives + Ability to work in a fast-paced, evolving changing work environment. **Physical Job Requirements:** ** ** + Standing or walking up to 80% per shift. + Frequently lift up 50 to 70 pounds using an optional team lift. + Occasionally lift greater than 70+ pounds using a team lift. + Stand, push, pull, carry, squat, and kneel. **Chewy Vet Care** **is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact** **CAAR@chewy.com** **.** **To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) .** **To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .**