Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Brigham and Women’s Advanced Primary Care Associates at South Huntington is an Internal Medicine practice that opened in August 2011. Our goal is to create an environment that maximally fosters healing relationships between patients and their healthcare team, while supporting an outstanding educational experience for future members of that healthcare team. The practice will test innovative models of primary care delivery. It will be continually improving in a way that is accessible to being evaluated and disseminated. The practice will be certifiable at the highest level as a Patient-Centered Medical Home.

 

Qualifications

Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.Act as a super user for scheduling, registration, and billing systems.  Provide training and assistance to others in these areas.May perform more complex or specialized functions (i.e. radiology scheduling) at highest competency level.Utilize knowledge of HMO’s, managed care and other third party insurers, and troubleshoot insurance issues as appropriate.Assist with training and orienting staff as needed.Provide cross coverage as needed.Staff may be asked to float to other practice when help is needed. We work together as a Brigham team. At times that means covering in another practice when needed.Assist with special projects as directed.Follow HIPAA guidelines for the management of patient privacy and confidentiality.Participate in process improvement groups.Participate in trainings in respect to care coordination, supporting patients in self-management, self-efficacy and behavior change, patient population management, and communication skills, as directed and required for the role.Extended and/or weekend hours required.Assist co-workers in their duties (within the limitations of training and scope of practice).Staff is expected to participate in regular team meetings as well as ongoing continuous improvement efforts.All other duties as prescribed.

 

Additional Job Details (if applicable)

Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.Act as a super user for scheduling, registration, and billing systems.  Provide training and assistance to others in these areas.May perform more complex or specialized functions (i.e. radiology scheduling) at highest competency level.Utilize knowledge of HMO’s, managed care and other third party insurers, and troubleshoot insurance issues as appropriate.Assist with training and orienting staff as needed.Provide cross coverage as needed.Staff may be asked to float to other practice when help is needed. We work together as a Brigham team. At times that means covering in another practice when needed.Assist with special projects as directed.Follow HIPAA guidelines for the management of patient privacy and confidentiality.Participate in process improvement groups.Participate in trainings in respect to care coordination, supporting patients in self-management, self-efficacy and behavior change, patient population management, and communication skills, as directed and required for the role.Extended and/or weekend hours required.Assist co-workers in their duties (within the limitations of training and scope of practice).Staff is expected to participate in regular team meetings as well as ongoing continuous improvement efforts.All other duties as prescribed.

QUALIFICATIONS:

Minimum of High School diploma, GED or equivalent experience.Minimum 1 year applicable work experience required.Some additional training in office systems or other post high school education preferred.Ambulatory care experience a plus, but not required.Primary care experience a plus, but not required.

SKILLS/ABILITIES/COMPETENCIES:

Customer focused and patient-centered.Enjoys being part of a diverse team.Ability to multi-task.Comfortable with change.Experience with motivational interviewing a plus, but not required.

Knowledge and understanding of:Practice operations and standards.Understanding of office procedures including filing, copying, scanning, printing and faxing.Intermediate understanding of the appropriate use and importance of related forms.Intermediate understanding and use of medical terminology.Intermediate understanding of insurance types and referral process.Intermediate understanding of registration and fiscal information.Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.Organization skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize.  Ability to manage multiple tasks effectively, follows established protocols, and work within systems.Writing skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.System skills: Ability to type accurately and enter data at an intermediate level.  Advanced computer skills.  Ability to use all applicable applications at highest competency level. Information technology:Documenting patient interactionsElectronic Medical Record (EPIC)Cisco Phones SystemKnowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

Additional Job Description

 

Remote Type

Onsite

 

Work Location

301 South Huntington Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$17.36 - $24.45/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.