**Job Type:** Regular **Time Type:** null **Work Shift:** Day (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. **Job Description:** **Essential Responsibilities:** + Greet patients and visitors with a smile and assist them with check-in and check-out. + Schedule, reschedule, and cancel appointments. + Collect co-pays and verify insurance and patient information. + Help keep things running smoothly by supporting patient flow and solving small issues. + Provide information and directions to patients and families. + Support billing, referrals, and follow-up appointments. + Assist with patient paperwork and maintain accurate records. **Required Qualifications:** + High School diploma or GED required . + Certificate 1 preferred: Medical Admin Assistant Cert + 1-3 years related work experience required. + Fluent in English and Spanish, at a level that ensures accurate and understandable interpretation and translation and Medical terminology. + Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**