Description Location: UCHealth Anschutz Outpatient Pavilion - Aurora, CO Department: ENT Otolaryngology FTE: Full Time, 1.0, 80.00 hours per pay period (2 weeks) Shift: Days Pay: $39.32 - $62.90 / hour. Pay is dependent on applicant's relevant experience Summary: The Practice Administrator for the Ear, Nose, and Throat (ENT)/Otolaryngology department is responsible for overseeing the day-to-day operations of a high-volume specialty practice within a hospital setting. This role combines leadership, strategy, and operational expertise to ensure exceptional patient care, regulatory compliance, and financial performance. The ideal candidate will bring strong interpersonal skills, experience managing clinical and administrative staff, and a deep understanding of ENT clinical workflows and hospital-based practice management. Key Responsibilities: Operational Oversight: + Direct and supervise daily clinical and administrative operations for the ENT/Otolaryngology practice, including front desk, scheduling, medical assistants, audiology support, and clinical workflows. + Develop and implement efficient systems for patient intake, visit flow, documentation, and follow-up to ensure a high-quality patient experience and provider productivity. + Ensure compliance with hospital policies, healthcare regulations, and accreditation standards (e.g., Joint Commission, HIPAA, OSHA). Financial and Budget Management: + Prepare, manage, and monitor the departmental budget, ensuring cost-effective operations while maintaining high standards of care. + Analyze financial reports, productivity metrics, and billing data to identify trends, reduce variances, and optimize revenue cycle performance. + Oversee insurance verification, coding accuracy, and prior authorization processes in collaboration with the billing team. Staff Leadership and Development: + Hire, train, supervise, and evaluate clinical and administrative staff, promoting a culture of teamwork, accountability, and patient-centered care. + Coordinate staffing schedules to ensure optimal clinic coverage while managing time-off requests and workload distribution. + Provide coaching, conflict resolution, and professional development opportunities to foster high-performing teams. Provider and Patient Relations: + Act as the primary liaison between physicians, hospital leadership, and support teams to ensure alignment on goals, resource needs, and quality initiatives. + Address and resolve patient concerns or complaints promptly and professionally, ensuring excellent service recovery and continuous improvement. + Support physicians with operational needs, including scheduling, credentialing, EMR optimization, and workflow design. Quality Improvement & Strategic Growth: + Lead initiatives to improve patient access, reduce wait times, and expand service offerings (e.g., allergy testing, voice clinic, balance center). + Track key performance indicators (KPIs) related to patient satisfaction, clinical outcomes, and operational efficiency. + Collaborate with marketing, community outreach, and referral development teams to increase patient volume and brand visibility. This position is an onsite role and does not offer a hybrid or remote option. Requirements: + Minimum Required Education: HS diploma or GED. Preferred: Bachelor's degree in related field + Required Licensure/Certification: Relevant life support certification as determined at position level. + Minimum Experience: 3 years of relevant healthcare leadership experience, completed administrative fellowship, or progressive clinical experience. Preferred: 3 years of supervisory/management positions in a healthcare setting + We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives. UCHealth invests in its Workforce. UCHealth offers a Three Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of three years' employment. UCHealth offers their employees a competitive and comprehensive total rewards package (benefit eligibility is based off of FTE status): + Medical, dental and vision coverage including coverage for eligible dependents + 403(b) with employer matching contributions + Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence; start your employment at UCHealth with PTO in your bank + Employer-paid basic life and accidental death and dismemberment coverage with buy-up coverage options + Employer paid short term disability and long-term disability with buy-up coverage options + Wellness benefits + Full suite of voluntary benefits such as flexible spending accounts for health care and dependent care, health savings accounts (available with HD/HSA medical plan only), identity theft protection, pet insurance, and employee discount programs + Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year Loan Repayment: + UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi. UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified. UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization. Who We Are (uchealth.org)