1. Patient care

Prepare hemodialysis area to be ready for operation in each cycle of treatment.Prepare and pick all needed consumables for HD treatment to the machine.Assist in checking and maintenance RO system.Assist in checking and preparing dialyzer for dialysis machine.Collect all consumables of hemodialysis after the treatment end.Assist in internal and external cleaning hemodialysis machines after of each treatment.Prepare bed of dialysis chair and clean them after each treatment.Performs vital sign check in pre, through out and post treatment and record as standard.Check body weight before and after treatment and report to nurse.Assist nurse to observe patient condition, sign and symptom of patient.Assist nurse to collect and delivery all specimen to laboratory.Assist patient during treatment and post treatment.Performs other professional nursing activities as approved by Head Nurse.

2. Quality and safety

Provide nursing care and service to all patients with patient safety standard.Check and count all consumable supplies in inventory.Checks and prepares readiness of supplies in treatment cart.Checks and clean emergency cart, treatment cart for readiness.Check and record temperature and humidity in inventory area.Provides for patient safety in the clinical environment.Report all incident and customer feedback to nurse.Demonstrates willingness to initiate or participate in unit quality activities for safety culture.

3.   Communication and service

Communicates effectively with patient and family and ensures that the patient’s problem and feedback receive the rapid response.Assist nurse for checking patient schedule, patient location and identify patient reimbursement category.Communicates and coordinates effectively with multidisciplinary team.Provide service to patient and family with quality of care.Demonstrates willingness to take a good care of patient and family.Provide excellent service Complies with accepted dress code.Maintains a professional image among colleagues and to the public.

4. Education and learning

Demonstrates willingness to evaluate own practice.Keeps abreast of current knowledge.Avails self of continuing education programs.Attends company’s education courses or conference once a year.

Clinic Administration

Job Description Summary

The Clinic Administration is responsible for all clinic documentation preparation, record all data of patient volume and finance into system, Office supply and stock inventory management, clinic data report preparation, coordinate with company’s finance department for patient reimbursement documentation and cooperate with other departments for proper clinic operation.

Job Description

1. Patient care

Greeting customer with service behaviorAssist patient for body’s weight measurement before and post dialysis treatmentCoordinate with others department Clinic and patient document preparationAnswer calls and respond to emailsHandle customer inquiries both telephonically and by emailManage and resolve customer complaintsProvide customers with product and service informationEnter new customer information into systemUpdate existing customer informationAssist nurse for Patient Laboratory coordinationAssist Nephrologist when visit patient

2. Administration and Documentation

Check patient visit slip and record patient Dialysis payment to system and documentCoordinate with Finance department about payment record dailyRecord patient reimbursement information to online systemRecord Patient information to nephrology society of Thailand systemSummarise daily revenue and patient volume and submit to Finance department or assigned person on timeManage daily and monthly inventory stock and report to Head nurseSummarise used volume of medical supply and equipment dailyManage office supplies stock and place ordersPrepare regular reports on expenses and office budgetsMaintain and update company databases

3.   Communication and service

Communicates effectively with patient and family and ensures that the patient’s problem and feedback receive the rapid response.Assist nurse for checking patient schedule, patient location and identify patient reimbursement categoryCommunicates and coordinates effectively with multidisciplinary team.Provide service to patient and family with quality of care.Demonstrates willingness to take a good care of patient and familyProvide excellent serviceComplies with accepted dress code.Maintains a professional image among colleagues and to the public.

4. Quality and safety

Performs activities as safety standardFollow Infection control policyReport all incident and customer feedback to nurse.Demonstrates willingness to initiate or participate in unit quality activities for safety culture.