JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workspace Experience Ambassador

What this job involves: 

Our goal is to be the most welcoming and friendly place to work ; our people deliver this with a fun and caring attitude. Our Workspace Experience Coordinators build a sense of community within the workspace & create memorable experiences through supporting colleagues and their work, regardless of where that is.

Joining our team as a Workspace Experience Coordinator, you will help build and lead a supportive and social community, where we can all be at our best. To achieve this, the Coordinator creates a welcoming atmosphere and is the primary point of contact for all employees and their visitors. The core focus is to be an unrivalled experience creator for all colleagues, build long term relationships, and use workspace data to enhance the workspace experience.

We always:

Choose to be happy and care about the happiness of others.Are open and true to ourselves and others.Are accountable and care about facing challenges and owning them.Care about being engaged with heart and mind.Provide an exceptional hospitality experience at every touch point.Passionate about performance and solutions.Praise and acknowledge success.Care about our environment and our future.

Community engagement:

You will base yourself within the business and be recognised as the “go-to person” for any work-related assistance and enrolment in workspace experience events. The role is defined by working to the following key principals:

Deliver an exceptional experience to our colleagues to enable them to flourish. Create a welcoming, first-class atmosphere for colleagues and their visitors.Take ownership of all services within the hybrid workspace. Proactive attitude and delivery to enhance the service offering. Ensure that the space is maintained to a high standard and have minimal complaints.Build relationships and encourage interaction between colleagues. Drive and develop the community by organising engaging, popular events and map the participation.Understand the needs of the business and what drives the businesses you support.Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workspace environment.Support and collaborate with other Experience Coordinators to deliver the shared vision.

What your day-to-day will look like:

Orientation of new hires so that they are valued and welcome, including arranging access and providing welcome packs and a site tour.Spatial awareness: collect and analyse workspace data to improve the workspace experience.Engage with colleagues to understand workstyle behaviour’s and make recommendations on how to improve the overall employee experience based on their feedback.Document your stakeholder plan and report on engagement activities, success stories and community meetingsBe abreast of current MyDay initiatives and support /promote as required.Weekly updates to Workspace Experience Manager in regard to the workspace experience; event calendar, workspace data and change management

Content and events

Building a concious community through a local event calendar (align to the regional calendar).Synergise event initiatives and messaging on shared goals with ERGs, HR, and contractors.Drive collaboration and partnerships across a range of different industries through the community calendar – E.g., craft-making workshops with a distributor, yoga sessions with an influential instructor etc.Immerse yourself within the work profile of each business to communicate and promote events and offerings to enhance the community engagement.Gatekeeper of the digital signage and communication displays.Contribute to monthly newsletter to connect with users and to promote community activities.Work alongside the Catering and Events team to brainstorm, plan and organise events, relating to the community’s interests.Develop an engaging content plan, including blog pieces, articles, social media posts, newsletters, and videos and ensure events are consistently promoted in a timely manner.Work with the communications team to create event collateral and promotion materials for events in a timely manner.Engage with the online community and respond to comments and requests.Take ownership of resolving issues and providing a personal follow-up as necessaryResponsible for maintaining up to date Customer journeys and to map service standards.

Technology

Work with BI&T team to introduce and innovative technical solutions to increase Customer Experience, to increase engagement with events and to demonstrate efficiency through these tech solutions.

What we expect from all our colleagues on account:

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety. With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive employee satisfaction and engagement to create opportunities for everyone to flourish.

Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved.

Report at least two good catches per year, attend the SAFER together workshop and complete all safety trainings within the due date.

You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the "what", "so what" and "now what". By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and HSBC's strategic desire for data-driven decisions.

You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to our client’s sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come.

Required Skills and Experience:

2+ years of relevant experience in customer service, events, sales, or related industriesPrior experience in co-working, corporate real estate or start-up experience would be an advantage.Proficient computer skills such as MS office and email etiquette.Flexible to work in shifts or occasionally out of hours when requestedExcellent communication skills (both verbal and written).Good negotiation skills, coordination, and networking capability.A great sense of teamwork, accountability, mindfulness, and the willingness to go the extra mile for the users and your team.Understand how to interpret and use feedback to increase service levels and enhance key touch points. Be competent in translating feedback data.Be knowledgeable about current and future technology resources that are available in the industry to offer an enhanced hybrid service.Be able to handle pressure, think quickly and calmly.Have an energetic, cheerful, and outgoing personality.

Events Coordination Lead

What this job involves: 

The role of the Events Lead is to manage, coordinate, support and facilitate all client events on site and be the point of contact for the Client staff and their clients. The Events Lead is responsible for creating and nurturing a culture of excellence that delivers on the provision of a world class service for the Client.

The individual will work closely with Client staff and their clients, as well as other service partners in the business, and as this role is highly visible - you are always an ambassador. The role is hands on with the candidate being involved and supporting all aspects of a client event request, whilst being open minded, adaptable and flexible in an ever changing and evolving business at all times. A highly self-motivated individual who has an instinctive customer centric approach that anticipates our Client colleagues & customer’s needs and lives the CX Vision: “We pledge to create exceptional, memorable experiences for Client colleagues and customers”

What your day-to-day will look like:

First point of contact for all Client Events including, creating, managing, and reconciling briefs and details for eventsArrange pre-events meetings with the client to discuss their specific needsManages all event space diaries through the booking system and oversee all furniture set-ups for events spacesTo ensure a smooth running of events from start to finish for all events taking place throughout the buildingTo ensure appropriate levels of communication are maintained with all service providers across the site. This includes weekly event team meetings to ensure seamless communication is consistent.

Client Relationships

To build a highly trusted relationship with Client staff and their clients ensuring that we are proactively engaging, listening and promptly acting appropriately and constantly collaboratingTo work in together with our service partners, promoting a one team approach at all times ensuring a seamless service is provided by sharing innovative ideas and providing feedback.To lead show rounds promoting the use of all meeting room and event space ensuring you are flexible and adaptable to accommodate the requests of a host where possibleTo consistently review and improve the events policies and procedures to ensure it is in line with business needs and is designed to deliver service excellence at all timesTo effectively manage and resolve any complaints ensuring an action plan is implemented for future referenceTo collate and action any feedback following an event including regular audits and event inspectionsAnalyse reports and data to provide detailed monthly statistics identifying areas of improvement and creating an action plan to address these.

Operational Skills and Knowledge

To be fluent in the operational functions of business events, understanding event opportunities and boundariesEnsure all on site operational manuals are up to date and relevant with all the information referred to in the point aboveTo work with the Colleague Experience Manager and Clients to ensure our contracted services are consistently market leading, looking for opportunities to be able to sell and present these to clients

Communication

To actively participate in meetings both internally and externallyTo actively coordinate events regular meetingsTo actively work with others (clients, suppliers, and the team) seeking out ideas for service improvements, feedback and suggestions for development and to share this information appropriatelyTo clearly present both verbally and in writing required events information for all parties in the businessTo communicate with your line manager on all and any issues pertaining to HR and trainingAble to communicate and present clearly and confidently face to face or over the telephoneAble to engage with other people to build empathy and rapport

Desired or preferred experience and technical skills:

Experience in an event coordination within hospitality, corporate and / or facilities environmentExperience of data analysis, interpreting and presenting data in a business environment including proposalsThe ideal candidate will thrive in a quick moving, ever-changing environment, have an extraordinary attention to detail, while still working under tight deadlines. They need to be collaborative, supportive, and skilled in handling multiple, complex, concurrent events.Outstanding customer service skills and orientationProficient in MS Office and Outlook, and possess excellent written and verbal communication and people skills Ability to always multitask and maintain professionalism without supervisionPrevious experience of working in a fast-paced, corporate multi-national environment

Required Skills and Experience:

Experience in an event coordination within hospitality, corporate and / or facilities environmentExperience of data analysis, interpreting and presenting data in a business environment including proposalsThe ideal candidate will thrive in a quick moving, ever-changing environment, have an extraordinary attention to detail, while still working under tight deadlines. They need to be collaborative, supportive, and skilled in handling multiple, complex, concurrent events.Outstanding customer service skills and orientationProficient in MS Office and Outlook, and possess excellent written and verbal communication and people skills Ability to always multitask and maintain professionalism without supervisionPrevious experience of working in a fast-paced, corporate multi-national environment

Location:

On-site –Kuala Lumpur, Malaysia

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