PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To manage all transactions with customers accurately and efficiently, on the POS system.

• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.

• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage transactions with customers using cash registers.

• Scan goods and ensure pricing is accurate.

• Collect payments whether in cash or credit. 

• Issue receipts, refunds, change or tickets.

• Redeem coupons and vouchers.

• Cross-sell products and introduce new ones.

• Sell add-ons to customers to increase UPT.

• Resolve customer complaints, guide them, and provide relevant information.

• Greet customers when entering or leaving the store.

• Maintain clean and tidy checkout areas.

• Track transactions on balance sheets and report any discrepancies.

• Bag packages.

• Handle merchandise returns and exchanges.

• Driving CRM and NPS as a last point for customer contact in store.

• Sales responsibilities.

• Replenishment of sales floor.

• Housekeeping.

 

KEY RELATIONSHIPS:

• Customers, Peers, Store Manager and Deputy Manager.

 

KNOWLEDGE, SKILLS AND ABILITIES:

• Basic PC knowledge.

• Familiarity with electronic equipment, like cash register and POS.

• Strong numeracy skills.

• Attention to detail.

• Strong communication and time management skills.

• Customer satisfaction-oriented.

 

REQUISITE EDUCATION AND EXPERIENCE:

• 1- 3 years work experience as a Retail Cashier or in a similar role in sales.

• Grade 12 certificate or equivalent.