What You’ll Be Doing

As a Portfolio Reporting Specialist, you’ll play a critical role in ensuring that M&T Bank accurately reports the status of mortgage loans in default—such as those in foreclosure or bankruptcy—to investors, agencies, and insurers. Your job is to make sure every loan is coded correctly and reflects its current status. This work is essential to maintaining compliance and avoiding costly penalties.  You’ll be reviewing large volumes of loan data daily (500–1000 loans), identifying inconsistencies, and solving problems when something doesn’t look right. While much of the work follows standard procedures, there’s also a significant amount of gray area that requires curiosity, critical thinking, and a knack for digging into the details.

What Makes This Role Unique

High Impact: Your accuracy directly affects the bank’s compliance and financial standing.

Dynamic Work: While some tasks are repetitive, others require investigation and problem-solving.

Tailored Focus: Each team member works with different investors, so your day-to-day may vary based on their specific needs.

Learning Opportunity: You’ll gain deep insight into mortgage servicing and investor reporting.

What We’re Looking For

We’re seeking someone who is:

Curious and analytical – You enjoy asking “why” and digging into data to find answers.

Detail-oriented – You can spot inconsistencies and ensure accuracy in high-volume work.

A problem solver – You’re comfortable navigating gray areas and figuring things out.

Process-minded – You look for ways to improve how things are done.

Focused and reliable – You can stay engaged even when tasks are repetitive.

Experienced in mortgage servicing – Not required, but definitely a plus.

Key Responsibilities

Review and validate default loan status reports for accuracy and completeness.

Analyze exceptions and correct errors to ensure compliance with investor requirements.

Communicate with investors, agencies, and insurers to resolve discrepancies.

Stay current on investor guidelines and system updates; adjust procedures as needed.

Participate in team projects and continuous improvement initiatives.

Maintain internal control standards and support audit readiness.

Required Qualifications

At least 1 year of relevant work experience and a combination of 3+ years of education and/or experience.

Strong analytical and problem-solving skills.

Reporting experience.

Proficiency in Excel and Word.

Preferred Qualifications

Bachelor’s degree.

Ability to manage high volumes of data with accuracy.

Experience in mortgage servicing or financial reporting.

Familiarity with M&T Bank systems.

Working Model/Office Location

This is a hybrid position requiring two days in office per week.

Eligible candidates must live within commuting distance to 475 Crosspoint Parkway, Getzville, NY 14068.

Scheduled Shift/Required Availability

Monday-Friday, 8:00am-4:30pm

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationGetzville, New York, United States of America