Pool Concierge Responsibilities

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As a Pool Concierge, you will serve as a key point of contact for guests and VIP guests throughout their stay at the hotel, providing information about the hotel and its surroundings.

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What will I be doing?

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As a Pool Concierge, you will be responsible for managing the first impressions of our guests, ensuring exceptional service at all times. You will perform the following tasks to the highest standards:

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Serve as a key point of contact for guests and efficiently respond to their inquiries.

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Provide information, advice, and booking services for a wide variety of guest inquiries, including pool activities, restaurant reservations, recreational activities, and more.

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Process and deliver messages for guests.

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Manage and safely store guest belongings in the pool area.

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Stay current with all hotel services, daily VIP requests, and special events.

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Ensure orderliness and safety guidelines around the pool area and surrounding spaces.

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Provide support to management as needed, especially in emergency situations.

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Project a professional demeanor with an emphasis on hospitality and guest service.

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Maintain a clean, healthy, and safe working environment.

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Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.

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What are we looking for?

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Pool Concierge serving Hilton brands are always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

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Positive attitude and excellent communication skills

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Commitment to providing a high level of guest service

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Impeccable grooming standards

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Flexibility to respond to a variety of different work situations

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Ability to work independently as well as part of a team

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Knowledge of the local area and hotel services

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It would be advantageous for you to demonstrate the following capabilities and distinctions:

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Previous experience working as a Concierge in a hotel environment

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What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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