Pool Attendant
Rosewood Hotels and Resorts
Job Description Job Description
OVERVIEW/BASIC FUNCTION:
The Pool Host is responsible for ensuring a welcoming, safe, and enjoyable environment for guests at the pool area. This role involves providing excellent customer service, maintaining poolside cleanliness, and assisting guests with their needs.
RESPONSIBILITIES:Greet guests warmly upon arrival, assist with seating arrangements, and provide towels and amenities.Monitor the pool area to ensure a clean, safe, and comfortable environmentEngage with guests proactively to enhance their experience, offering assistance and answering questions about pool services, amenities, and local attractionsVerify guest room numbers or pool/fitness center memberships upon entry to ensure access is authorizedProvide information about pool rules, services, and hotel facilities.Setting up and maintaining poolside furniture, umbrellas, and equipment.Assist Glo team with taking or delivering food and beverage orders if needed (in case busy operation)Respond promptly to guest inquiries and resolve any issues or complaints.Maintain cleanliness and inventory of all pool supplies, including towels, sunscreen, water and other amenities.Submitting an inventory report monthly as per finance department requirementEnsure used pool towels are collected and dropped off at the laundry facility promptly.Promote and provide information about the spa, fitness center, and other hotel facilities to guests.Be aware and actively promote spa treatments and fitness center and pool membership packages.Assist spa and fitness attendant when required by spa managementBid guests farewell upon departure, ensuring they had a positive experience and inviting them to return.Coordinate with other staff members to ensure seamless service.Ensure compliance with health and safety regulations.Perform opening and closing duties for the pool area.
OSHAD RESPONSIBILITIES:
While at work, (and while on work premises) an associate shall:Take reasonable care of their own health and safety.Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;Carry out all duties in accordance with local occupational health and safety legislationCooperate with full compliance with Hotel’s developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correctReport all OSH incidents and work related injuries to the |Hygiene, Occupational Health and Safety ManagerNot intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel’s workplace in the interest of health, safety, welfare or protection or management of the workplace.Prevent slips and falls. Watch for spills or loose objects on floors. Clean up spills immediately and use wet floor signs. Do not allow cords to extend across doorways, aisles or other walkways. Use the handrail while ascending or descending stairsAlways follow good housekeeping practices. Do not leave tools or equipment in hallways, keep your work area clean and organizedProperly use and care for all Personal Protective Equipment (PPE) required and providedLift properly, keep your back straight, and then squat down to reach the object being lifted. Do not twist your body when lifting. Shift your feet to turn, if necessary. Do not attempt to lift exceptional heavy objects by yourself. Ask for help.Participate in conduct of OSH related planning and implementation in order to achieve the Hotel’s OSH objectives, targets & program.Actively attend all trainings arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.
ACCOUNTABILITY:Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organizationHeld accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.To report to his supervisor or respective Manager.
QUALIFICATIONS:
Experience: Minimum one years’ experience cleaning hotel guest rooms.Education: High school diploma.General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies.Language: Required to speak, read and write English, with fluency in other languages preferred.Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.Licenses & Certifications: None required.
OVERVIEW/BASIC FUNCTION:
The Pool Host is responsible for ensuring a welcoming, safe, and enjoyable environment for guests at the pool area. This role involves providing excellent customer service, maintaining poolside cleanliness, and assisting guests with their needs.
RESPONSIBILITIES:Greet guests warmly upon arrival, assist with seating arrangements, and provide towels and amenities.Monitor the pool area to ensure a clean, safe, and comfortable environmentEngage with guests proactively to enhance their experience, offering assistance and answering questions about pool services, amenities, and local attractionsVerify guest room numbers or pool/fitness center memberships upon entry to ensure access is authorizedProvide information about pool rules, services, and hotel facilities.Setting up and maintaining poolside furniture, umbrellas, and equipment.Assist Glo team with taking or delivering food and beverage orders if needed (in case busy operation)Respond promptly to guest inquiries and resolve any issues or complaints.Maintain cleanliness and inventory of all pool supplies, including towels, sunscreen, water and other amenities.Submitting an inventory report monthly as per finance department requirementEnsure used pool towels are collected and dropped off at the laundry facility promptly.Promote and provide information about the spa, fitness center, and other hotel facilities to guests.Be aware and actively promote spa treatments and fitness center and pool membership packages.Assist spa and fitness attendant when required by spa managementBid guests farewell upon departure, ensuring they had a positive experience and inviting them to return.Coordinate with other staff members to ensure seamless service.Ensure compliance with health and safety regulations.Perform opening and closing duties for the pool area.
OSHAD RESPONSIBILITIES:
While at work, (and while on work premises) an associate shall:Take reasonable care of their own health and safety.Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;Carry out all duties in accordance with local occupational health and safety legislationCooperate with full compliance with Hotel’s developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correctReport all OSH incidents and work related injuries to the |Hygiene, Occupational Health and Safety ManagerNot intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel’s workplace in the interest of health, safety, welfare or protection or management of the workplace.Prevent slips and falls. Watch for spills or loose objects on floors. Clean up spills immediately and use wet floor signs. Do not allow cords to extend across doorways, aisles or other walkways. Use the handrail while ascending or descending stairsAlways follow good housekeeping practices. Do not leave tools or equipment in hallways, keep your work area clean and organizedProperly use and care for all Personal Protective Equipment (PPE) required and providedLift properly, keep your back straight, and then squat down to reach the object being lifted. Do not twist your body when lifting. Shift your feet to turn, if necessary. Do not attempt to lift exceptional heavy objects by yourself. Ask for help.Participate in conduct of OSH related planning and implementation in order to achieve the Hotel’s OSH objectives, targets & program.Actively attend all trainings arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.
ACCOUNTABILITY:Held accountable and committed whatever it takes to comply with the company’s OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organizationHeld accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.To report to his supervisor or respective Manager.
QUALIFICATIONS:
Experience: Minimum one years’ experience cleaning hotel guest rooms.Education: High school diploma.General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies.Language: Required to speak, read and write English, with fluency in other languages preferred.Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.Licenses & Certifications: None required.
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