About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We’re Hiring!

Four Seasons Resort and Residences, Napa Valley is seeking a Full Time Pool Attendant!

We have two pools with breathtaking views at our new beautiful resort – one for adults and one for families! Our guest will be able to lounge at the pool and enjoy lunch at our open-air poolside restaurant, conveniently located between the Adult Pool and the Resort Family Pool. Campo offers a Cal-Mexican menu with all the poolside favorites. The menu is everchanging with the seasons and highlighting the bounty of Napa Valley produce!

About the role:

Provide guests with water and oshibori service, spritzing, towels and assistance with seating arrangements at the pool. Providing food and beverage services, taking order and delivering of all orders throughout the pool. Set up and re-set all pool equipment, lounge beds and chairs. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction. Assist with delivery food, setting up and clearing of plateware, glass and silver from service. Able to describe food to the guests in an accurate and informative manner.

What you will do:

Provide guests with food service, water and oshibori service, spritzing, towels and assistance with seating arrangements at the different Pools.

Set up and re-set all amenities, equipment, lounge beds and chairs throughout the pool areas.

Take guest orders and describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s, origin, taste, and preparation methods.

Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food and beverage timings.

Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality.  

Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. 

Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.

Assist the server with delivery of food from kitchen and completing guest requests to ascertain satisfaction and ensure exceptional service.

Deliver food to the correct tables and seat numbers while giving an accurate and appealing description of food. Strong food knowledge is preferred.

Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner; greet guests according to Four Seasons Standards to ensure superior service.

Ensure safety and security is regulated and adhered to by guests and employees.

What you bring:

Six months to one year of experience in food and beverage service or equivalent. 

Knowledge of Napa Valley and surrounding areas, highly desirable, however not required. 

Preferred experience in a luxury hotel or resort. 

Strong written and oral presentation skills in English 

Ability to multi-task in a high volume and demanding environment. 

Requires basic food and beverage service knowledge and skills 

Strong problem solving skills, ability to handle difficult situations and guests. 

Valid driver’s license and clean driving record 

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What we offer:

Hourly Rate: $21.17

Cigna medical and dental benefit options

8 weeks of New Parental Leave Pay after 1 year of employment

Excellent Training and Development opportunities

Complimentary accommodation at other Four Seasons Hotels and Resorts

Complimentary Employee Meals

401k Retirement Plans

Schedule & Hours

Full Time availability

Flexible for early morning, mid-day, and evening shifts

Must be available to work weekends and holidays

*Please note that during the off-season, pool hours for full-time staff may be adjusted based on operational needs

To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf