**Polish speaking** **Service Desk Representative** **Job details** + Job location: _Budapest, Hungary_ , 9 th District, Mill Park office building + Role type: permanent + Full time employment, 40 hours/week + Hybrid work mode: office attendance is required once per week **What we offer - Our benefits** + Competitive salary + Health insurance package at a private clinic + Annual bonus + Risk and accident insurance + Cafeteria package + Language course reimbursement + Relocation package: reimbursement in 12 installments + All You can Move Sportpass **Job responsibilities** + Resolving IT issues of our clients, act as first point of contact for the customer **_(Level 1 IT support)_** + Handling end-user calls and web queries via tools, phone and email + Documentation and precise administration, logging of calls on the ticketing tool + Delegation of problems which cannot be resolved on first level to the competent Level 2 teams + Keep the user informed, own and follow-up ongoing cases + Maintaining and improving customer satisfaction level **You are** + Advanced or native in Polish language and in English + Experienced in any customer service – experience gained in IT Help Desk + You have willing-to-learn attitude & customer-focus mindset + Excellent communication skills – both written and spoken + Flexible, multitasking, dynamic personality, team player attitude + You have logical thinking, good problem solving skills + Hungarian knowledge is preferred but not a must + Open to work in shifts Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.