Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, each one of our 65,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Job Title: Customer Service Representative

Reports to: Team Leader, Customer Service

Career Band: 2

Job Code: CSST101 Customer Service Representative - Grade 2

Position Location: Budapest, Hungary

Position Summary:

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide outstanding customer service, promptly and accurately when responding to internal and external customer requests.

Key Responsibilities:

Work on assignments/projects as part of a teamBecome knowledgeable of the Customer Service functions of the ERP systemCustomer data maintenanceAssess individual customer requirements and direct activities to appropriate departmentsMaintain daily customer service reportsHandle all fax/written/web orders within the division’s guidelines, relay price and availability of products to customers where vitalResponding to customer enquiries by telephoneDeal with customer complaints, tenders efficiently and expertly as per the service level agreementEnforce to SOP’s, SLA’s and departmental training guidelineMay be required to perform other related duties as required and/or assigned.

Skills:

Proficient Microsoft Office userStrong written and verbal communication skillsAbility to communicate on the phone clearly and effectivelyHave the ability to identify and solve problems and to multitask under deadlinesPossess self-motivation, passion, a positive demeanor and perform as an excellent teammateDisplay attention to detail and accuracy in the workplaceGood interpersonal skills and the ability to prioritize optimallyDemonstrate judgment, tact and subtlety in dealing with internal and external customersWork on own initiative on daily routine tasks as well as solving system issuesPolish language: mandatory

Experience:

Relevant customer service experience required, preferably in a call centre/office environmentExperience with Oracle or SAP preferred but not crucial

Education:

Requires a high school graduate or a Government Body award. A Bachelor’s Degree is preferred but not crucial, candidates with shown experience and knowledge will also be considered.

Working Conditions:

This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.Most of the other physical demands are typical with those associated with an office environment.We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.