Description

Reporting to the Head of Operation, this lead position will be responsible for oversight and governance of the Operational Compliance function, including supervising responsibilities of the team.
The Compliance function will be a critical area within Operations that will drive the activation of group insurance policies based on a complex review of our clients and customers, including risk assessments of their company profile and accuracy of data provided.
The role requires key communication skills in order to partner with various teams across the organization and provide solutions for issues and ongoing improvements.

Responsibilities

Plan and coordinate the operational activities to guarantee compliance with local Laws and Regulations.

Set targets and measure performance

Own responsibility of escalations and issues related to the team

Provide extensive support and guidance to Regional and International teams on Middle East compliance queries and requirements.

Govern compliance data gathering and validation activities on regular basis

Maintain issue log to identify gaps and opportunities for process improvements.

Support with internal and external audits

Stays updated with the regulatory requirement with the changes and impart inter-department training when needed.

Closely partner with regional sales and client management teams to provide advice, support and guidance on all regulatory and compliance matters.

Support the teams to identify all compliance risks, help gather missing information and avoid non-compliance cases.

Establish and maintain relationships with key stakeholders

Experience & Competencies

Minimum Bachelor's degree

Excellent English and Arabic written and oral communication skills

People management and reporting experience

Exceptional organizational and time-management focus

Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to severe complexity.

High proficiency in MS office, excel in particular

Understanding of regulatory requirements and its practical application

Great rapport building and communication skills

Strong problem solving, leadership skills, analytical and decision-making skills

Minimum of 5 years’ experience in insurance market and its associated risks
 

What We offer ?

- Flexibly

- Hybrid Mode

- Great environment to work ( WE got Certified as BEST PLACE TO WORK 2025 )

- International exposure

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.