Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Center of Policy Management (CPM) is responsible for the oversight, management, and daily operation of the MediaLab application. The MediaLab application is critical for the regulatory compliance of CLIA laboratories. The application includes Document Control, Inspection Proof (regulatory checklists and standards), Compass (competency assessment), and Continuing Education and Training. This position assists in the oversight of standardization, harmonization and regulatory compliance of PLM policies, procedures and other documents enterprise wide. **A caregiver in this position works remotely, 8:00am-4:30pm.** A caregiver who excels in this role will: + Conduct system maintenance, i.e. add and delete users, provide customer service to users to resolve access and connectivity issues, etc. + Manage 3300 active users in Document Control and 3297 users in Compass + Assist in triaging and resolving 1923 service requests in 2024 + Train users and authors as needed. 132 users were trained in 2024 + Coordinate and monitor the PLM Policy and Procedure process from development to implementation as directed by the PLM Policy Manager. 35,640 documents managed in Document Control. + Attend and schedule policy meetings. + Assist in policy development in collaboration with content experts. + Assist in the oversight of the PLM Policy and Procedure process from development to implementation. + Edit and write policies and procedures as directed. + Monitor task assignments and ensure completion by agreed upon timelines. + Assist in the development of communication plans for implementing new policies and procedures in collaboration with policy owners to include training of employees and consistency across the enterprise. + Manage the approval process of policies by appropriate governing board Enterprise wide. + Control content of all policies and procedures as gatekeeper for Document Control System + Build new and edit existing competency assessments and initial training activities in Compass. + Build compliance and training courses in the Continuing Education application of MediaLab. + Create Inspection Proof events and update checklists to facilitate inspection readiness. + Ensure Enterprise documents are approved by the correct laboratory directors and governing bodies. + Other duties as assigned. Minimum qualifications for the ideal future caregiver include: + Bachelor's Degree in a chemical, physical, biological or clinical laboratory science OR medical technology from a four-year college or university + 3 years of experience as a Medical Technologist + Proven ability to take ownership of projects and lead them through to successful completion + Capable of working independently while maintaining accountability and delivering high-quality outcomes Preferred qualifications for the ideal future caregiver include: + Additional experience in quality assurance or laboratory regulatory compliance Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ **Physical Requirements:** + Typical physical demands include ability to sit, stand or walk extensively. + May be required to stand and/or walk for long periods of time. + May be driving distances throughout central and northern Ohio. + Light lifting may be required. + May be exposed to hazardous chemicals, biohazards, radioactive materials, communicable diseases, body fluids, etc. **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment as required for procedures. **Pay Range** Minimum hourly: $30.41 Maximum hourly: $46.38 The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities