JOB SUMMARY

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The Dispatcher displays critical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. Utilizes effective communication through verbal and typing skills to maintain efficient operations and respond to Police and security situations. Exhibits technological proficiency to utilize complex telecommunications, alarms, and computer systems.

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ESSENTIAL FUNCTIONS OF THE ROLE

\n\nAnswers, evaluates, prioritizes, and dispatches emergency and non-emergency calls for assistance to Police and Security Officers.\nMonitors and processes calls from large number of incoming telephone lines, intercom lines, emergency call boxes and alarms.\nMonitors law enforcement computer communications, severe weather, and critical incidents in Dallas/Fort Worth area that may impact campus safety.\nMonitors complex system of alarms, computerized access control, and CCTV.\nMust remain calm and focused during life and death incidents to ensure Police, Security, and Medical response is appropriate and complete.\n\n

KEY SUCCESS FACTORS

\n\nPublic Safety Officer license preferred.\n\n

BENEFITS

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Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: 

\n\nImmediate eligibility for health and welfare benefits\n401(k) savings plan with dollar-for-dollar match up to 5%\nTuition Reimbursement\nPTO accrual beginning Day 1\n\n

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - Less than 1 Year of Experience

- CERTIFICATION/LICENSE/REGISTRATION -
       Cert Telecommunicator Oper (TOC): Cert Telecommunicator Oper required within 1 year of hire.