Welcome page Log In Poker Training Manager ID 2025-10636 Division Gaming Employee Type Full-Time Exempt City Hanover Min Compensation USD $67,500.00/Yr. Max Compensation USD $81,000.00/Yr. Min Compensation USD $67,500.00/Yr. Max Compensation USD $81,000.00/Yr. Overview

Why We Need Your Talents: 

 

The Poker Training Manager develops, manages, coordinates and presents training and staffing development programs for hourly, supervisory, and manager levels of team members for the Poker Department.

Responsibilities

Where You'll Make an Impact: 

Work with Director of Poker to develop and implement departmental training programs for the following (but not limited to):Training for Chip RunnersProper Money Handling ProceduresProperly Check for CounterfeitsProper Fill ProceduresGuest Services - Internal and ExternalWhat to do with irate guestWhat to do with intoxicated guestTip AcceptanceDealer Training ClassesTraining for BrushGreeting GuestsBravo TrainingHow to Make an Players CardRadio UsageMicrophone TrainingPhone AnsweringGuest Service – Internal and ExternalWhat to do with irate guestWhat to do with intoxicated guestKeeping Area CleanPoker Games 101Training for DealersBravo TrainingEOH ProceduresProper Fill ProceduresProper PitchGame ProceduresThe RockStraddles3 BlindTime RateRunning It TwiceGuest Services – Internal and ExternalWhat to do with irate guestWhat to do with intoxicated guestImprove Hands per HourSupervisor TrainingMTLsConflict ResolutionGuest ServicesHow to Deliver Floor RulingsDevelop and prepare all training manuals and materials in a format consistent with the companyDevelop methods to measure the effectiveness of trainingManage departmental orientation and employee recognition programsMonitor attendance of all required training courses for departmentDevelop team-building exercises and workshopsUpdate records and compile statistical reports regarding trainingReview training activities with the Director of PokerOther duties as assigned

Skills to Help You Succeed: 

Demonstrated ability to analyze and interpret training needs and results.Ability to perform assigned duties under frequent time pressures. Casino is a 24/7 high energy environment with bright lights, noise, exposure to smoke and alcohol.Ability to lead and mentor a teamBroad variety of tasks and deadlines requires an irregular work schedule. May require extended hours across all shifts to provided training and service to all team members.Ability to perform assigned duties in an interruptive office. Qualifications

Must-Haves: 

Must have at least three (3) years of Poker managerial experienceMust have at least two (2) years of training experienceDemonstrate knowledge and understanding of poker operations and current industry trendsA 4-year degree in a related field or equivalent work experience                         Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements: 

The ability to work irregular hours and extended shifts, including late nights, early mornings, weekends and holidays.Ability to work extended hours across all shifts in a 24/7 work environment.Ability to be exposed to alcohol, smoke, bright lights, and noise.Ability to walk up and down 31 stairs to the Casino floor. What We Offer

Perks We Offer You

 

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:Free Basic Life InsuranceFree Short Term & Long-Term Disability Generous retirement savings optionsPaid Time Off Tuition ReimbursementOn-site Wellness center for Team Members and eligible dependents (Maryland Property only)Training and pathways for career growthRobust Rewards & Recognition ProgramsAnnual Merit Based Pay Increases Discretionary Performance Bonuses Discretionary Service BonusesFree parkingFree food and discounted mealsLive! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

 

To be part of an exciting experience unlike any other in the market.To be given the power and responsibility to put service and community first.To come together as a strong team, while valuing and celebrating our diversity.To be given the tools, resources, and opportunity to grow in their career.To work hard and have fun.Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.You will work in an environment where smoking is allowed.