Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic.

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying, and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures, and markets.

Growth in business volumes and process complexity has led to increased manual processing and a need to coordinate tasks more efficiently across teams. As a result, Operations has initiated a multi-year journey to standardize and automate workflow at scale.

The team are organized around 4 key pillars:
- Discovery, Data & Analytics - provide strategic insights through discovery tools that can support process understanding in preparation for automation
- Solutions - utilise an integrated suite of automation tooling to drive Operations efficiency & create capacity, using several new-to-market tools & technologies, including Power BI, Alteryx, UiPath, Dynamics, Power Platform and Generative AI
- Governance & Control - ensure that Global Operations achieve the set capacity creation targets for 2024 - balancing the need to automate and scale with the required oversight & adherence to risk policies & frameworks.
- Culture & Recognition - create a sizeable cultural shift to recognize & reward a transformation mindset across Global Operations, providing the training, communications & engagement events to support Operations employees on this journey.

As a team member supporting Artificial Intelligence (AI) initiatives within Morgan Stanley, your main responsibilities will revolve around empowering AI solutions within our Operations business units. You will play a pivotal role in the development and testing of AI-powered applications.

- Development and execution of performance evaluation for AI use cases
- Work in partnership with Business and Technology to document testing and performance evaluation requirements
- Support initiatives by documenting requirements at the program level to ensure project features are clear and milestones are agreed upon
- Utilize AI capabilities to demonstrate use cases that support business objectives, showcasing the potential of enhancing current processes
- Develop material about AI capabilities, as well as inform on the best practices for leveraging the technology

Skills required:
- University degree or higher in fields like Business Administration, Operations Management, Finance, Accounting, Engineering, Logistics, or Organizational Behavior, preferably with a focus on business/financial services
- Hands-on experience with requirement gathering and testing execution is required
- Understanding/Interest of Artificial Intelligence concepts
- Keen sense of risk management and the ability to effectively escalate issues when needed
- The ability to manage multiple tasks and thrive in a fast-paced environment is crucial
- Proficiency with Project Management Tools such as Jira and MS Office 365 is expected

Skills desired:
- Project Management and/or Agile certification
- Professional experience in banking and financial services
- Experience in a similar position in business process improvement
- Financial services/product/reporting knowledge highly desirable, as well as, related industry regulations
 

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.