**Req ID:** 36896 **Summary** **PM/Technical Office Delegate - Senior** **Oakton, VA** Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! The **PM/Technical Office Delegate - Senior** serves as the primary liaison between a designated customer technical office and the broader IT leadership team. This role is responsible for understanding the business needs and operational goals of the customer, translating those into actionable IT requirements, and ensuring seamless communication and collaboration between stakeholders. The TOD also acts as a project manager for short-term initiatives and events requiring IT support and serves as a trusted advisor on available IT services, technologies, and best practices. **Responsibilities** + Serve as the face of the IT contract to a specific technical office, maintaining ongoing relationships with key customer stakeholders + Conduct regular engagement meetings to gather requirements, capture needs, and provide updates on IT service delivery + Translate business needs into structured IT service requests and liaise with technical teams to develop feasible solutions + Act as the central point of contact for coordinating IT support during events, briefings, and conferences—whether onsite or offsite—requiring AV, VTC, or specialized configurations + Promote and explain available IT services, tools, and the service catalog to end users and leadership + Escalate issues and track progress through resolution while ensuring customer satisfaction + Prepare and deliver communications, briefings, and status reports to IT leadership and customer stakeholders + Manage small-scale IT-related projects from initiation through completion, including scheduling, coordination, and risk management + Identify opportunities for process improvement and advocate for changes that improve service delivery to the technical office + Other duties as assigned **Qualifications** + Bachelor’s degree in a related field OR + Associate degree with 2+ additional years of relevant IT experience OR + High school diploma or GED equivalent required with 4+ additional years of directly related IT experience in lieu of a degree + 5+ years of experience in IT customer support, technical coordination, or IT business analysis roles + Project Management Professional (PMP), SAFe certification (e.g., SAFe Agilist or SAFe Scrum Master), or equivalent certification preferred + U.S. Citizen with active TS/SCI clearance **Knowledge, Skills, and Abilities:** + Strong understanding of IT service management principles and enterprise IT environments + Excellent communication and interpersonal skills with the ability to engage with technical and non-technical audiences + Ability to translate business problems into IT requirements and relay technical constraints to business stakeholders + Familiarity with project management tools, Agile or traditional frameworks, and basic scheduling/risk practices + Experience supporting AV/VTC setups, event coordination, or technical resource planning for office events + Knowledge of IT service catalogs, service request workflows, and customer experience best practices + Proficiency in Microsoft Office Suite, collaboration tools, and ticketing systems such as Jira Service Management (JSM), ServiceNow, or equivalent **How you’ll grow** At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. **Benefits** At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. **Chenega MIOS’s culture** Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. **Corporate citizenship** Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- https://chenegamios.com/news/ **Tips from your Talent Acquisition Team** We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm LinkedIn - https://www.linkedin.com/company/1472684/ Facebook - https://www.facebook.com/chenegamios/ \#DICE Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program