Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description At the Hilton Garden Inn San Antonio Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn San Antonio Downtown can mean for you! Overview A Hotel Laundry Attendant is responsible for ensuring that the hotel's laundry operations run smoothly and efficiently. Their primary focus is on maintaining a high standard of cleanliness and hygiene for all hotel linens, including bed sheets, towels, and other fabric items. The specific job duties may vary depending on the size and type of the hotel, but here is a general overview of the responsibilities typically associated with this role: 1. **Sorting and Preparing Laundry:** - Separate and sort linens based on color, fabric type, and washing instructions. - Pre-treat stains and perform minor repairs on damaged items. 2. **Operating Laundry Equipment:** - Operate washing machines, dryers, and other laundry equipment according to manufacturer instructions and hotel policies. - Monitor machines during the washing and drying processes to ensure proper operation. 3. **Ensuring Cleanliness and Hygiene:** - Maintain a clean and organized laundry area. - Adhere to hygiene and safety standards, including the use of personal protective equipment (PPE). 4. **Folding and Packaging:** - Fold and package cleaned linens according to hotel standards. - Ensure proper storage of clean linens to prevent contamination. 5. **Inventory Management:** - Keep track of linen inventory levels and report any shortages or excesses. - Coordinate with other hotel departments to meet their linen needs. 6. **Quality Control:** - Inspect laundered items for quality, including stains, damages, and proper folding. - Report any issues with the quality of linens to the supervisor. 7. **Team Collaboration:** - Work closely with other housekeeping and hotel staff to meet overall cleanliness standards. - Communicate effectively with supervisors and team members to ensure smooth workflow. 8. **Adhering to Policies and Procedures:** - Follow established hotel policies and procedures related to laundry operations. - Adhere to safety guidelines and regulations. 9. **Customer Service:** - Respond to guest requests for additional linens or special laundry services. - Provide a high level of customer service to both guests and hotel staff. 10. **Maintenance and Repairs:** - Report any malfunctioning laundry equipment to maintenance. - Assist in minor repairs or adjustments to equipment when necessary. Hotel Laundry Attendants play a crucial role in maintaining a clean and comfortable environment for hotel guests. They need to be detail-oriented, efficient, and able to work well both independently and as part of a team. Additionally, good communication skills and a customer-focused mindset are important in this role. Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen. Ability to prioritize and organize work. Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time. Requires lifting bundles of linen weighing up to 75 lbs. Ability to push and/or pull wheeled carts weighing up to 200 lbs. Basic ability to comprehend English language sufficient to understand information such as safety labels and instructions. QUALIFICATION STANDARDS Education: Any combination of education and experience that provides the required knowledge, skills, and abilities. High School Graduate preferred. Experience: None required, laundry experience preferred. Licenses or certificates: None. Grooming: All employees must maintain a neat, clean and well groomed appearance (specific standards available). Other: Prefer understanding of English language. Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.