**Core Competencies:** + Experience and Functional Knowledge on PLM tools, Teamcenter, ENOVIA + Experience Customization, Enhancements of Catia and 3DX, Data migration, Integration within PLM platforms + Handling IT support team that helps users / supplier’s engineers when they are dealing with a technical problem. + Dealing with users, Application team and suppliers in traditional Incident management model + Competencies in Incident management, build triage for the problem management, Enhancement & development. + Knowledge in Problem solving skills using 5Ys, Six Sigma, 5D & 8D analysis. + Expert level understanding of IT Service Management frameworks and IT Operations + Strong communication, negotiation, and related skills + Ensures robust Incident Management for critical issues over a range of time zones. Able to work across different stakeholders to drive issues to a timely resolution. + Champions a proactive monitoring strategy that includes coverage across all dependent services, effective triage of alerts and root cause identification + Delivers effective communication of incidents as appropriate, with ongoing status updates. + Work closely with Suppliers, PDO & Server operation team for the functional and load testing automation to validate 3DX updates to reduce/eliminate manual testing. + Seeks to understand industry trends and challenges status quo with innovative ideas; Challenges the notion “it can’t be done.” + Collaborate with Suppliers, PDO & Servers team Provide regular incident status and build triage for problem/Change/knowledge management. + Work with CFT including suppliers to provide high quality troubleshooting, defect identification, remediation, and testing. + Communicate often and openly with the team by being responsive to in-person prompts. + Removes blockers and orchestrates dependencies across product lines. BE/B.Tech **Requisition ID** : 50021