**The opportunity** Delaware North Gaming is hiring a full-time Player Rewards Supervisor to join our team at Southland Casino in West Memphis, Arkansas. As a Player Rewards Supervisor, you will be responsible for overseeing operations and ensuring that guest needs are being met in a positive manner. If you are looking for a role offering teamwork, excitement, and career growth, apply now. **Pay** $18.00 - $19.00 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer . **What we offer** We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: + Weekly pay + Employee assistance program + Training and development opportunities + Employee discounts + Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. **What will you do?** + Adhere to marketing plans and implement promotions and giveaways as directed + Develop logs and maintain an efficient stock of materials necessary + Investigate and resolve guest complaints and issues promptly + Maintain strict confidential guidelines concerning all guest interactions and records + Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork promptly **More about you** + High school diploma or GED required + Minimum of 2 years of supervisory experience in the guest service field + Experience in casino marketing systems preferred + Must be able to obtain a state gaming license + Working knowledge of the Microsoft Office Suite **Physical requirements** + Ability to lift to 30 pounds occasionally + Able to stand for up to 8 hours a day + Weekends, holidays, and swing shifts may be required **Shift details** Evening shift Holidays Every weekend Overtime as needed **Who we are** Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.