Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire, are looking for a hands-on and customer-centric Application Support Engineer II. This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests.

Engage with internal employees to accurately detail issues sent to the ticketing systemDetect and solve production issues and bugs within the development environment beyond your current scopeEngage with the Engineering team to raise bugs, problems or information gapsMaintain documentation related to solving common issuesBecome an expert in Flywire products and triage issuesFind opportunities of improvement in our support process and internal staff trainingProvide day-to-day maintenance and support for applications supported by the customer and their partnersPerform Tier-1 knowledge transfers and train end users on the usage of applicationsResolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squadsAssist in the evaluation, configuration and installation of new releases in accordance with established configuration management standardsRespond to application-related queries from end users in remote locationsAssist in database structural changes required during system upgradesDeploy tools and implement processes to assist in operational support

Qualifications

Here’s What We’re Looking For:

1-5 years of experience in software maintenance and supportAn understanding of web applications - ours are written in RoR, Java and ReactKnowledge in any of our key technologies: Ruby, Java, React, MySQL, MongoDB, Redis, RabbitMQStrong categorization skills and the ability to find ways to improve our ticketing systemDesire to improve the support process (including onboarding, training and escalation) and ensure that tickets are closed in a timely mannerGrasp complex concepts and maintain a logical and analytical approach to solving problemsFluent in English, as it is the company’s working language Experience in FinTech or the payment industry will be appreciated

Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product

Additional Information

What We Offer:

Competitive compensation, including Restricted Stock UnitsEmployee Stock Purchase Plan (ESPP)Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social mediaDynamic & Global Team (we have been collaborating virtually for years!)Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMatesBe a meaningful part in our success - every FlyMate makes an impactCompetitive time off including FlyBetter Days to volunteer in a cause you believe in andDigital Disconnect Days!Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid