Description We are looking for an experienced Platform Specialist to join our team in Williamsville, New York. In this long-term contract position, you will play a pivotal role in ensuring the accuracy and efficiency of customer transactions while supporting platform operations. This role requires a proactive individual capable of maintaining data integrity, optimizing processes, and delivering meaningful insights to improve business outcomes. Responsibilities: • Process complex or unique customer transactions with precision, ensuring compliance with established service level agreements (SLAs). • Address inquiries related to platform operations, providing timely and accurate resolutions. • Perform order entry and transactional functions while verifying the accuracy of requests and data. • Maintain the integrity of business data, generating reports and metrics to provide actionable insights. • Collaborate with account managers and business owners to identify opportunities for platform optimization and increased usage. • Support the adoption of platform solutions and assist team members in leveraging available tools. • Analyze data trends to identify areas for improvement and recommend strategic actions. • Communicate effectively with internal and external stakeholders to resolve issues and provide exceptional customer service. • Deliver general team support, ensuring smooth operations and alignment with business goals. Requirements • Proficiency in Microsoft Excel, Outlook, and other relevant tools. • Strong organizational and time-management skills, with the ability to prioritize tasks effectively. • Experience in customer service and transactional functions, with a focus on accuracy and efficiency. • Ability to analyze data and provide meaningful insights to inform decision-making. • Excellent communication skills, both written and verbal, with a detail-oriented approach. • Knowledge of business processes and optimization strategies. • High school diploma or equivalent with a minimum of five years of relevant experience, or a two-year college degree with three years of experience. • A results-oriented attitude with the ability to work collaboratively in a team environment. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .